Baggage Hub

based on 53 reviews

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Rated with an average

5.3

Get in touch

Unit F 33 The Ridgeway
SL0 9HW Bucks
United Kingdom
+44 01753 378 424

http://www.baggagehub.com/contact-us/

Recent reviews

A Hovener

"Very difficult, haven't received my boxes nor any shipping u"

02 July 2019

The first guy I spoke with was very helpful and answered all my questions. I booked the boxes and the shipping. First time the boxes were said to be delivered to my house but they wetent (I was home all day). Nowhere to be found in my neighbourhood either. Second time I had them delivered at my work which went fine. The boxes were picked up on the right day, June 1st. However, a month later I haven’t received any info on shipping nor did I receive my boxes. I have been checking the tracker, but it has been on “June 1, your boxes are due to be picked up today” for a whole month. I don’t know if my stuff has been shipped and lost or if they are still in a warehouse somewhere.

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Rolf Bahni

"Problems shipping via baggage hub a wooden rocking horse"

15 April 2019

First, I like to tell everybody never ever ship anything with baggage hub ones you have a problem it will never be solved but they claim it is your fold.
I asked for a quote to ship a wooden rocking horse from Thailand to Switzerland. I received the offer and it looked okay they mentioned that the shipment to Switzerland will take approx. 7-12 days. It was just fine because it would arrive on time for Christmas. I also asked if they do the packing which they confirmed, and I agreed to ship it with baggage hub and paid the down payment. They planned to pick up the goods but informed me that they have no possibility to pack it in Thailand? Then the problem started. With difficulty, I found a place to get the rocking horse well and properly packed with 3 layers of packing (plastic-air-foils and cardboard) especially around the head. Outside I place on both sides a label marked: FRAGILE handle with care. In addition, I marked on all sides an arrow and wrote TOP. Finally, they picked it up and the wooden rocking horse arrived 35 days later!!! Too late for Christmas and far longer than they have confirmed. I tracked the shipment and already worried that the goods will be delayed. I wrote several times but mostly got only an auto-reply; I am out of the Office until…. and then most of the time I didn’t get a reply. The worst was that after the recipient unpacked it the horses’ ears were broken off. I had many emails correspondence with baggage hub. I wanted to know why it took 3 times longer than they offered, and why I didn’t get most the time any reply to my questions. They replied only excuses and the replies was like it was all my fault. E.g. they informed me that the shipping delay was because of Christmas. Well, I didn’t know that Christmas is on many days and not only on Christmas day! Maybe a delay okay but not 23 days delay. Because the goods arrived damaged, I was hoping that at least they apologize and pay the cost to fix the broken ears. I only can say again:
DON’T SHIP ANYTHINGS WITH BAGGAGE HUB
Ones you have a problem you will have a problem and they will blame you. There are many shipping companies which are good and reliable and offer competitive prices too.

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GR

"Our items were delivered undamaged to our door."

21 March 2019

We needed a bookcase shipped from Neuss Germany to Sydney Australia in November 2018.
We wrapped the bookcase well as seven separate items. The seven items were picked up in Germany by a UK courier and taken to the UK. Baggage Hub provided four crates for the seven items which were sea freighted to Sydney. We have just received the four crates at our home and we are very happy to report that the bookcase is in the same condition as it left Germany.
If we have any advice it would be to wrap the items well into manageable sizes prior to pick up. Baggage Hub did a great job in providing custom made crates at reasonable cost. Also we were patient with no illusion about shipping periods as international shipping is a complex operation.
Full marks to Shipping Force/Baggage Hub for a job well done.

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Maria Romano

"The moving company didn't show up"

20 March 2019

The company didn’t show up. I tried to contact them but the e-mail in their website doesn’t exist and the phone number sent me to a voice mail.

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Lynn Pattinson

"I have notmoved yet but am unsure I pickedthe right company!"

13 March 2019

Emails go unreplied. Return phone calls are promised that never happen. I discover a host of items that in 25 years of my moving around the world are normally transported, Baggage Hub do not – eg bathroom cabinet items that they classify as liquids and so will not take, bottles of wine – same “excuse”. I am only looking to move Geneva-London. However the icing on the cake is that tomorrow my boxes will be delivered to me in Geneva “Between 8am and 5pm” – and they cannot be more accurate than that!!!! In the year 2019, with email, GPS, mobile phones, …this is just an insult to me, the customer and a 1st class example of a company running its business to suit itself and not the client

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Alberto Leva

"Good"

07 January 2019

Everything arrived in good condition. I will use their service again.

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Rolf Bahni

"Not very reliable"

17 December 2018

The goods are still with me. First when I was offered the price for Door to Door shipment I was told on the phone that they will do the packing. When it was time to pick it up I was told that they do not pack it. Because it it is very difficult here in Thailand to get my goods packed as a private person (not have a company) . I finally I found someone which packed it after a long search. Then when they picked it up I was told that they can not send it overseas because it is made of wood and I need to register at the Thai customs which I didn’t know. Now I am in the process to get the permission to export the goods but it will be to late to arrive on Christmas. At least TNT which picked up the packing (and returned it the next day) where helpful about all the forms which had to fill out. I just wish that Baggage Hub is aware that the goods is a Christmas present for my grandchildren and hope they will help that ones the clearance by the Thai customs has been done it will be handle and shipped as urgent as possible. Thank you.

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James Smith

"Pretty easy"

12 December 2018

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jesus garcia calderin

"started good but ended in a disaster"

05 December 2018

They lost 1 item out of 8. The rest took like 3 weeks to arrive. According to the very little feedback I had, it was TNT to blame for the lost item. I had very little feedback about the issue. Never replied to my emails. Had to call 5 times and always received elusive replies. To top it all, my last question about compensation or insurance has not received any reply after 1 week, despite they said it would come back to me after 24 hours.

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Matthew Stein

"Great service. Very quick and efficient."

05 November 2018

Great service. Very quick and efficient. Great communication and easy to get help when needed.

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Peter Gluckstein

"A shocking experience never to be repeated"

14 October 2018

This was a complete disaster from beginning to end. Baggage Hub did the bare minimum in my view – they did NOT stress how detailed and specific the inventory had to be and nor did they request my visa. I ended up having to send visa details during an exhausting 24 hour journey and then jump through ridiculous hoops and pay customs duty on used personnel effects before I got my stuff around 3 weeks late- I exchanged 62 emails with the agent in Vietnam before I managed to get a Vietnamese friend to call and sort things out. Baggage Hub were slow to act, basically did nothing and weren’t even particularly apologetic.
If you move to a far off land, make a note of EVERYTHING you send, it’s original price and it’s approximate value now. Be prepared to get all the names of your items translated into the host country language and evn into the local currency.
One final point, nothing to do with Baggage Hub – Be careful with “exotic” items like smoke alarms – they thought they were smoke bombs!

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simon

"n"

25 September 2018

Baggage Hub delivered and collected the boxes, all I had to do was pack and unpack!

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Gary Daly

"Seamless"

14 September 2018

Excellent.

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Peter Gluckstein

"A shocking experience never to be repeated"

14 September 2018

Baggage Hub neglected to ask if we were novices or experienced shippers. They asked for the bare minimum documentation without explaining how forensically detailed the inventory has to be to ship to Vietnam – every ltem needs to be listed by name (in English and Vietnamese), original value and current value (we were shipping used household goods.) I ended up having to email pictures of my visa in the middle of a 20 hour flight, then it took an extra 2 weeks, £45 customs “fee” and 61 emails to get my goods released. When I complained to BH and asked to speak to a Manager I was told “That’s not how we do things” which is really NOT what you want to hear when you’re calling from 8,000 miles away in the middle of your night. When I did email my complaint as instructed I got one mildly apologetic email and no assistance or support for a further week. I eventually got a VN friend to call the TNT agent and sort things out. The whole experience was super-stressful and a salutary reminder not to go with the cheapest price…Baggage Hub were a disaster.

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Dave Knaggs

"Poor service and communication"

06 September 2018

Really disappointed with the service, once they had my deposit and booking, they didn’t seem interested in helping us. The pick up was fine, but the service we received once our shipping was in Vietnam, they didn’t seem to want to know and seemed clueless on the systems in Vietnam. We payed for door to door service but once the items were in Vietnam, we had to do all the work. The items should have been delivered on the 7th August, on the 10th August I called them and they responded “oh haven’t you received you shipping yet”, it ended up that baggage hub had filled the paperwork incorrectly, so they needed, this delayed us by a few days, no apology was offered. We then heard nothing more for a few days, I rang most days, but the standard was response was it was in customs, often even though they promised they didn’t call or email me back, meaning I had to chase them. Eventually we found our TNT number (Which baggage hub wouldn’t give us) and got one of the Vietnamese staff at my work to ring TNT, we were told that we that we needed to give a price to every item and translate it to Vietnamese, again baggage hub didn’t tell us about this and we could have had this done before we arrived, we then had to personally take our customs document to the TNT depot (Baggage hub told us to take a scan and send it to them), so again they gave us the wrong information. One of the biggest issues as we didn’t have one person working on our shipping, I must have spoke to 10 different people, none of which seemed to have a clue what was going on. Finally we recieved our shipping 16 days later than we were told. TNT delivered 10/11 boxes, they forgot one box and had to bring it the next day. Two toy boxes were damaged, baggage hub said they would shrink wrap it to protect it, but they didn’t do that properly. All in all a nightmare as soon as the boxes arrived and I think that I worked harder to get my shipping than any of the baggage hub workers. I certainly won’t be using this company again and wouldn’t recommend them to ship items abroad.

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Anonymous

"No large moving"

13 August 2018

No, they were not able to help by moving large pieces of furniture to Colombia from the UK

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Anonymous

"Absolutely Fantastic!"

30 July 2018

Absolutely Fantastic! would recommend this service to everyone.Very helpful friendly staff they went above and beyond to explain the process and responded quickly to any queries and my items were received in good time and in excellent condition.Will be using this service again with 100% confidence.Thanks Again A+++

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Anonymous

"Not very happy at all!"

28 July 2018

It is taking way too long. I was asked this review and I haven’t even received my shipping! If the problem is with UK customs I could have been forewarned! Maybe I could have been advised to send my shipping earlier. Either way I am stuck here waiting for my shipping, unable to unpack and then go on holiday. And still no idea when it will arrive. I’ve been given vague i.e. meaningless dates.
Not very happy at all!

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Anonymous

"overall the move went well"

25 July 2018

This is the first time that I’ve ever shipped anything overseas and overall the move went well, however there were lots of confusion resulting in phone calls and additionally messages sent from me on the portal at various times (which were never answered) It appears to me that there are understandably different departments within Baggage Hub involved during the process from pick up to delivery, however I found I had to answer some questions twice as it was obvious that the inter departments were not updating each other. As I said overall the move went well, but I think clearer instructions regarding who’s passport is required and when and an improvement of sharing information already supplied between the different departments would be very helpful and a lot more reassuring.

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Anonymous

"One of my box was broken"

07 July 2018

One of my box was broken the other one with books has been really wet books were damaged

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"Would not recommend at all."

06 July 2018

The worst experience. I was misinformed from the start and only realised when I got a call from a third party courrier in my country of destination. I ended up having to pay more and take days off work to drive over 400 miles to get papers signed. Nothing is being done by Baggage Hub for this. Awful service! Would not recommend at all.

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Rajendra Patel

18 June 2018

Start to finish my moving of my belongs was made so easy and stress less. Joshua was my main point of contact and helped me complete the complicated looking customs forms. My packing boxes were delivered . I should have used a bit more care wrapping – using bubblewrap. My VHS video player got a smashing time beating!!. All my boxes except one arrived earlier than expected and one arrived separately, dont understand why. But so glad it didn’t get lost. Good rate on shipping and the app for the shipping was easy to use. Great work Joshua, BaggageHub and TNT.

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sarah

17 June 2018

Bad service

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Jenny Thomas

09 June 2018

This was one of the worst experiences of my life, I was charged £440 and they destroyed over £1000 worth of my belongings. I am still trying to get this resolved and it’s been several weeks, as yet to no avail. There should be a minus on your star selector.

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bryan thornhill

08 June 2018

In future I will buy myself a few mules. This will be more practical in the long run. Not only will I get my belongings from the UK to Southern Spain faster on the backs of the beasts while walking alongside them that you bunch of cowboys have managed with the aid of mechanized technology They wil also keep the grass down when I get here. Further more. The shit they turn out is organic. More than I can say for the bullshit i have had to put up with from your company.
Still waiting for my belongings
Bryan V Thornhill

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Heather N OBrien

08 June 2018

They were good in England and picking up my parcel (which is why they are recieving 1 star and not half or none) however delivery has been absolutely horrendous. Have explained to them many times that I needed it by a certain date (and had given them ample time to do so); not only was I given false promises of it comig the day before I left but also reassured that it had already been through customs. Besides it not being cleared through customs, they have also not given me a tracking number with the US company they used, i’ve been contacted by FedEx that they do not have sucfficiant paperwork, I have had to refill out paperwork, submit things at least 3 times to Baggage Hub, and have been hung up on by customer “care” (no care was shown by this particular australian sounding female). Completely dissatisfied and wouldn’t recommend it. All I want at this point is my parcel and that is proving to be more difficult than proposed.

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Jenny Thomas

03 June 2018

It’s a same that you don’t have a minus for ratings. Our belongings were smashed, it looked like the boxes were thrown about. We have found this a very distressing experience.

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Muna Molyneux

28 May 2018

Haven’t received the shipment yet, can’t seem to track it either, so it’s hard review the mover.

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Virna Sylvester

17 May 2018

My package arrived safely only in 10 days from London to Bintan.

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mary murray

08 May 2018

I WAS VERY HAPPY WITH THE MOVING COMPANY ON PICKING UP MY CONSIGNMENT FROM MY ENGLISH ADDRESS
UNFORTUNATELY THE DELIVERY TO MY IRISH ADDRESS DID NOT GO AS PEACEFUL. MY TWO SUITCASES DID NOT COME WITH THE REST OF MY CONSIGNMENT THIS LED TO A BIT OF WORRY FOR ME AND MY MOTHER WHO WAS STRESSED BUT FORTUNATELY MY MOTHER REMEMBERED THE DELIVERY OWNERS NUMBER AND RANG THE OWNER WHO PROMISED TO CHASE IT UP WHICH HE DID AND MY SUITCASES WERE DELIVERED AFTER THE WEEKEND.

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Robert Smith

18 April 2018

Very bad company. I had to deliver my boxes to their depot because their van broke down. promised me it would take 10-14 working days to arrive in Madeira from UK. Our items did not leave the depot for another 14 days and still have not arrived

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Claudia Borelly

09 April 2018

I The service provide by Baggage hub is unacceptable !

1. My order was done on the 6th collected on the 10th and I still I Haven’t received my shipment today one month later!
2. I had to do the moving of the boxes with the guy as he couldn’t carry my staff.
3. the Invoice is much higher than what was agreed
4. I have been extra charged because of a document missing (Passports). Since the website did not allow me to upload my passport,
4. I had an extra charge because I paid with my Card and apparently due to that fact that it is an American company I have more charges to pay!
I am now in the process of moving to another place in Amsterdam. If my shipment get to my old address and I don’t even know if I will get it
5. After the payment I had still not received anything, I therefore called again the company and I was told that my passport was missing therefore the shipment on hold! (No on

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Ana Gabriela Geneyro

29 March 2018

The whole experience was great. Moved from London to Copenhagen.
From the first call by the Sales team (Joshua C.) until the end I had full support from them.
Also, they gave me the best quote (cheapest).

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matt bethell

26 March 2018

If you want your personal items to arrive destroyed, definitely use these guys. I had to throw 90% of what I shipped away. It was only London to New York as wel…

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Jamie

18 March 2018

They delivered all my valuables to the wrong person, made little to no attempt to recover it and 2 months later my possessions are still lost to the world as the person they were delivered to is uncooperative. Zero refund, zero compensation so far. Lots of words about how they are trying to fix the situation but ultimately little to no action. Awful experience, made an already difficult transatlantic move into a nightmare.

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vanessa

15 March 2018

Bad service. Will not use it again, for sure.

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arun bhaskaran

30 November 2017

good service and provided the correct estimates, good and friendly staff.

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Stuart Brown

23 October 2017

Generally excellent, and superb value for money. Some problems with communication in organising the pick-up, and one item was broken in the delivery (though, to be fair, that could well have been a product of my packing), but these are minor points compared to the efficiency and helpfulness of Baggage Hub.

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Lucinda Watts

13 October 2017

The shipping was really fast and easy. Good service from the contact centre. Maybe next time a notification of some kind before delivery would be preferred.

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Keith Kinnear

20 September 2017

Easy , smooth and great support thanks Charlie

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MB Wall

13 September 2017

I’m happy that I moved with Baggage Hub from the UK to Ireland. It was a personal move and I had a small number of boxes and suitcases. They were the most reasonably priced. I found them to be very efficient, friendly and helpful before and during the move. A couple of things were broken on arrival but that was down to my packing. Everything happened smoothly and on time. I would recommend Baggage Hub and would use them again.

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Daisy

12 September 2017

Excellent. Arrived in 48 hours!

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Stephanie Diller

01 September 2017

I was completely unsatisfied with my moving experience, I air shipped 4 pieces of luggage from the UK to the USA. The estimated shipping time was 7-10 days but it ended up being nearly 2 months. The reason I am not happy with my mover is that there was little to no contact effort made by Baggage Hub to update me on the progress of my shipment. I had to continually call in for updates as well as to push along the customs form process once my bags arrived in the USA. I am not upset about the delay because I understand that there was a data breach with the shipping supplier that they used, but I am upset about the lack of communication regarding the data breach from Baggage Hub. My emails to customer service were completely ignored and the only way I was able to find out any information was by calling the number directly which became costly given that I had moved out of the UK.

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Ross

28 August 2017

They picked up my shipment on time but haven’t sent me confirmation of my order so I can’t even log in to pay for their service and now after multiple times of trying to contact them, they still haven’t replied even though I’m being charged storage fees at NZ customs. If baggage hun read this I’d appreciate the matter to be solved. Booking ref: BH-1037096

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LUCA COSENTINO

17 August 2017

Everything was perfect up until the shipment got to the US as it was blocked for clearance process; however, the company didn’t do anything and I had to figure everything out myself, spending a significant amount of time.

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Shah Mumin

15 August 2017

Worst service ever….. goods collected on June 28th to be delivered by Air to Kuwait. Told over the phone it would take a maximum of 10 days. As of August 15th (46 days later), I’m still waiting for the goods, have no tracking visibility and am receiving little support in chasing compensation, even though I paid for insurance on my goods. A really poor experience all round!

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Alexander Magnusson

31 July 2017

Although they did manage to deliver my shipment on time, they forgot about the pickup and when my things did arrive they had managed to wreck a completely new TV, so not the happiest of customers. With that said the personel who works in the UK office are very well mannered and have claimed to be investigating what went wrong and claim the money for my TV. As one week has now passed I am starting to become quite doubtful I will see a cent, but who knows maybe they will surprise me…

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Julia Horberry

30 June 2017

best rates and a really personal service. Very happy 🙂

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Sofia volante

18 June 2017

Personal belongings delivered on time and undamaged. Very nice moving staff

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Ntombi

07 June 2017

Goods reached destination on time as planned. Communication was slow initially but picked up.

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Valentina Calvo

27 May 2017

Do not chose this company to ship your things.
They offer an awful, unfair service and the people working at the company are incompetent.
They will promise an amazing service to you, but they will then not answer your queries, change moving dates and work with third party companies leaving personal effects with several other companies. They made mistakes with invoices, dates and I was so frustrated by the end of it I wanted to cry.
Terrible customer service for a pretty expensive service.

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rob baldwin

19 May 2017

My bags were delivered a week late and I only received them after days of sending emails and calling the company. The half star is for TNT, who were incapable of following up on my address or phone number, both clearly marked on the bags, meaning I had to chase them for days while living out of my hand luggage, being transferred from department to department, none of whom knew how to deal with the situation. Special mention to Tim Ramm, however, who was very helpful and did his best to rectify the problem.

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Maria Noel Genne

29 April 2017

The customer service was very bad.
They do not give at the beginning a clear explanation of all the details and cost of their service. Then After you paid the deposit, begins to appear extra charges everywhere. Which leads to almost double the value of the bill.
The invoice they send does not have a clear detail of what you are being charged and if you do not check it well and call them for clarification, they charge more. On my bill they were mistaken for £100 more.
When I called them they treated me very rude and they passed me with three different people, as if I were crazy, when in the end I was right.
Another thing I did not like is that you must pay in advance the deposit and they take your stuff, but they never give you a receipt with a signed detail of what are they take. I had to ask 4 times by telephone and email for it.
When they delivered me things, the boxes came all beaten and broken, and the person that left them never ask me for an ID. The delivery time in the

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