IShip It Right

based on 27 reviews

At iShip It Right!, we make shipping your belongings our business.

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Rated with an average

7.4

Get in touch

2665 N Atlantic Ave
32118 Daytona Beach

+1 888 774 7456
quote@ishipitright.com
http://www.ishipitright.com

Recent reviews

Tina Aujla

"Amazing"

09 May 2020

My husband and I were due to fly to Florida from our home in England to organise the shipment of our furnisher and personal possessions. Our trip was cancelled due to Covid-19.
We researched companies online, and after speaking with a considerable amount, decided on I Ship it Right.
Our circumstances and preferences were acknowledged and carried out.
Everything was wrapped, loaded and shipped efficiently and effectively.
The times and dates of the shipping itinerary from pick up to delivery at our door were adhered to, no changes or delays.
All our possessions were intact and damaged.
Organisation and communication from this company was excellent.
Our questions were answered promptly via email and/or telephone.
We now have the American life we experienced, within our home in England.
Based on our experience, we would highly recommend I Ship it Right for International Shipping.

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David Barber

"Honest and Inexpensive"

25 April 2020

I like that they told me exactly what to expect. The process was fast and smooth. Ask about “You pay, what we pay deal.” I highly recommend iship it right for your overseas move!

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Caitlin Bailey

"Extremely helpful and knowledgeable."

09 April 2020

We haven’t moved in 20 years and have no idea what to expect. As my husband and I are getting older, it was time for us to go back to England to be with our grandkids. Then Andre from ishipitright helped us on our journey. 40 ft container was suggested for our four-bedroom home. The crew packed our whole house in one day, WOW! Everything was delivered in a timely matter. We would not move again, but we would recommend them to our friends and family! Thank you, Caitlin & Bill!

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Martin Egnash

"They still have all of my household goods."

30 March 2020

I dropped off all of my things. Then they told me it was going to be more expensive then I thought. Which is fine. So they said they would send me a new container quote. But they never did. Now I moved to Germany and I don’t have a bed, my clothes, or any if my things.

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Keith Todd

"Goods from USA to France"

28 March 2020

One of the most unprofessional organisations I have ever came across. They got into a fight with shipping line and I am in middle my goods have been on dockside for over a month. This company does not co mmunicate, ignores emails and phone calls. BEWARE

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Tim Wagstyl

"Good experience moving to Germany - please read"

24 March 2020

We shipped our personal items from San Francisco to Berlin, Germany.
We reached out to the company and Andrej responded quickly. We talked about what we have to ship and he understood the situation perfectly. Unlike other people that move between continents we only had to ship 11 standard boxes. Every single other of the 10 quotes we received recommended ocean freight. Prices for those quotes came out at around $1500-$3500. Andrej from Ishipitright was the only Agent I talked to who recommended air freight. He said air freight will be cheaper for the small amount we are shipping and faster. He quoted us $1000.
After doing more research we didn’t find a single company that could beat their offer. Plus air freight is much faster and will only take a week or two from drop off in San Francisco until pick up in Germany.
We decided to go ahead and work with them. Andrej sent me a few forms that I had to sign using DocuSign.
About two days later Xiomara from Ishipitright contacted me to set everything else up. She talked me through the necessary steps, the most important thing being a super accurate shipping item list in German and English. At the same time ishipitright requested a $500 deposit to start the process with I paid immediately.
I spoke to Xiomara and agreed to drop off our boxes on a specific date at a company close to SFO.
We were asked to label all of our boxes and make sure the shipping list was 100% accurate and complete. By that I mean to the smallest item. German customs are very picky and precise. Our item list even included items like usb charging cables. You need to make sure to have every item listed, the correct amount and value.
We dropped off our boxes a few days later. That worked out just fine. A few days later we flew to Germany and emailed Xiomara to get an update. She told us that the shipment was dropped off and they started processing it and that we will receive the boxes in around two weeks. At the same time I received the final invoice and payment request for another $570 totaling $1070 which was very close to what was quoted initially. I paid $570 and the rest went it’s way.
Since the final amount is based on weight Andrej did the best he could.
Our shipment arrived in Germany just as promised and we were contacted by German customs to pick up our stuff and bring the necessary paperwork which is my passport, shipping list in German, my German Anmeldungsbestätigung (registration confirmation), and the form 0350 from German customs for moving goods (Übersiedlungsgut).
The later I had to fill out myself. Again I can only recommend to be 110% honest and accurate. German customs will be very suspicious if something looks fishy. Usually airport charge a storage fee per weight and per day. That means you have to pick up ASAP. Since we picked up on day 1 we only paid 36€. For our 150kg shipment every day 36€ in storage is added if you don’t pick up.
Make three copies of all documents before you go to pick everything up since the customs officer will need 3 copies of everything.
The whole process took about an hour and our shipment was waived through. We didn’t pay taxes or custom duties since it was declared moving goods.

All in all we are super happy to have chosen Ishipitright. From the first phone call with Andrej to working with Xiomara it went flawlessly. Andrej is very knowledgeable and gave me great advice. Xiomara was thorough and nice to work with. The only advice I have to future customers. Contact the customs in the country of destination and find out as much as you can. It will help you later and most importantly safe time and money. Don’t approach and international move with the mindset “it’s going to work out” and they will do everything for me. They can‘t. You have to take care of customs and a few other things.
Be thorough and do you homework and follow the instructions of the shipper.

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Ken Harris

"Terrible Experience moving to Germany"

20 March 2020

Very poor communication. did not prepare us for documentstion requirements. Partners were no better.

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Melissa

"Horrible"

19 March 2020

This company should change their name to I Ship it wrong. Nothing went right. The whole process was a nightmare. They quoted $7100.00 and ended up charging almost $3,000.00 more. They left some of my belongings behind and my daughter had to pay more than $2000.00 to bring it to me. A lot of my things were severely damaged and had to be thrown away. They don’t offer insurance to cover damages so I had to absorb the losses. I would not reccomend this company to anyone. I would say to anyone using this company ***BEWARE**”

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Tabatha

"Great Company treated me like family"

03 March 2020

Good prices and communication was excellent. Was informed of every process and gave me peace.

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Ralph D. Humberts

"delivered like promised"

26 February 2020

Loved how neat the quote looked and every price was broken up of what i was charged for. All charges were given to me upfront. Will be using them again when my school visa is up.

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Leon

"Smart and Honest company to work with"

05 February 2020

They Have very good prices and you can tell they have been doing this a while. Very knowledgeable staff at iship it Right. highly recommend this company

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Frank Butler

"IShipItRight is now saved in my phone as IShipItWrong."

29 January 2020

My short review is: IShipItRight succeeded in my move in that most of my shipment eventually arrived, however damaged. Communication was absolutely abysmal after I paid the fee.

Longer review:
I spoke with a sales individual on July 18 and requested my shipment arrive the first week of September. Other movers quoted 5-7 weeks for my shipment from Houston to London, IShipItRight quoted only 3 weeks. I stated that that’s impossible but they insisted it would arrive in 3 weeks and that I should request my shipment be picked up on August 18 so I would be sure not to incur additional storage fees in London due to my home not being ready. I agreed and paid a $500 deposit to “secure” my dates. I then sent a follow-up email requesting pickup on August 11 because all indications were that three weeks was impossible.

July 26, I phoned and sent emails because I had received no communication or contract aside from my credit card being charged $500.

July 30, received email from “ops” apologizing for lack of communication.

August 2, I sent an inventory list, photos, and dimensions to “ops” and confirmed that my delivery was to be to the second floor of a London flat.

August 7, I received confirmation from “ops” for an August 14 pickup with the name of the movers.

August 14, “Ops” confirmed pickup would be in the morning and informed me that it was “curb side” and would need to be outside for the movers to pick up (this was not agreed in advance, the movers should have (and would have) picked up from inside the house).
Mid-morning, I called the moving company and they had no record of my move. “Ops” indicated it was a miscommunication and the moving company eventually arrived at 3:30pm. The movers were not told that the shipment was for delivery to a shipping warehouse and items were not appropriately packed.

September 3, (three weeks after pickup) – recieved confirmation that shipment had finally been crated and ETA was now September 30.

September 26, (six weeks after pickup), received an updated preview bill of lading

October 2, (7 weeks after pickup), received “arrival” notice from a different shipping company with a new ETA of October 9.

October 16, (9 weeks after pickup), received confirmation that shipment had been uncrated but not cleared customs.

October 21/22, (10 weeks after pickup), received e-mail from “Ops” stating that I was responsible for “extra” fees from final relocation service. Fees were paid by IShipItRight after many hours of negotiation.

October 30, (11 weeks after pickup), shipment finally arrived and was extremely dirty and certain items had been destroyed due to improper packing.

IShipItRight has acknowledged that my shipment did not go to plan but have thus far refused any compensation or partial refund due to their utter incompetence. If you’re tempted to use IShipItRight, I would either look elsewhere or try to organize it yourself. You could literally not do a worse job than IShipItRight. I hope this review doesn’t sound too punitive, but I have a packet with more details, including emails, phone calls, and photos that prove everything in this review. The final moving company has offered to assist me if I wish to peruse IShipItRight in court because of their lack of professionalism.

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Noah Grendolla

"fast transit and good prices"

28 January 2020

They have good prices and are easy to talk to. Transit from Chicago to London took only 3 weeks. Thank you team at iShip it right!

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Amanda McBride

"40 Ft Container"

21 January 2020

My move to Bristol was exceptional. Iship it right crew came and packed my house on Monday and loaded everything on Tuesday. Received my 40 FT container in England 28 days later. I’m not planning on moving again, but if we will, I would definitely use them.

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Lenny G. Holmes

"Seeing my Dad happy with his cars was Amazing"

15 January 2020

They helped me Move My Dads Classic Cars. They Set them up with there own 40 foot container. They took good care loading our parents belongings and the vehicles. My dads a grumpy old man, so it was nice to see him Happy. Appreciate the extra time they took securing the belongings inside so nothing moves in transit. Job well done!

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Ella Csermak

"Well satisfied"

04 January 2020

Had an outstanding experience with this shipping company. Everything had fit in 40ft container. They helped me get it loaded in Dallas, but friends and family helped me unload everything in Frankfurt. Also iship it right did not charged me anything additional for insurance! Well satisfied with their professionalism!

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simon

"Terrible experience"

02 January 2020

The shipper did not check the agent being responsible for customs clearance in destination country. The company they wanted me to contact with did not exist for a year. I had to find out who to contact with by myself because the shipper did not answer phone calls. If they answered the phone they never gave me any information, promised to call me back and never did. Just pay a little bit more to somebody else and save yourself from all the stress when your stuff is stuck in the port and no-one cares.

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Annemarie

"Terrible!"

29 December 2019

We payed 10000$ more in Germany. Our cars wasn’t on the bill of lading, so the customers declined the container.
Also on our contract we paid from Atlanta to our residents in Germany. On the end, the container was in Hamburg and we had to pay the transport to our residents.

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Felix G Pollo

"Moving to Spain"

13 December 2019

Since the first call everything run easy and smooth, even after scheduling done we had some issues and they answer with respect, they hold the process until we were ready again.
Our packages were in Spain quickly, safe and no a single item was broken.
The communication with the office in U.S.A. as well as the office in Spain was fluid. They provide information of every stage of our embark and finally the delivery was done professionally.
We congratulate our self for selected iShip it Right and recommend to everybody.

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Kenneth Wood

"Met my expectations!"

12 December 2019

I was a little nervous in the beginning to go with ishipitright, but they assured me that they would take really good care of me and they did! I received my boxes in a timely manner without any damages. They might not be the cheapest but surely the most honest.

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Confidential

"Fraudulent"

03 December 2019

Discovered fake reviews on Facebook. How did I find out they were fake? I contacted two of those that posted and they said they were part of a marketing firm ishipitright hired to post reviews. This former employee also stated it was their common practice and the majority of their reviews were fraudulent. Look at the profiles of the people “reviewing” and then their friends lists. You will see the pattern. Disappointed. Real reviews showed they have terrible communication and many unexpected fees that they were told were “rare”

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simon

"Amazing company!"

27 November 2019

Everyone in the various departments who were involved in the process of shipping my pallet with personal items door to door from the US to Germany was professional and courteous. Questions were answered in a timely manner and I was very satisfied with the entire procedure. I would definitely recommend I Ship It Right for any one’s shipping needs.

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Sandy Jenkings

"Highly recommend Folks at I ship it right"

21 November 2019

Got An excellent quote from Stan who took the time to explain the process of everything as this was my first time moving overseas. quote was very detailed and stan walked me through the paperwork. He simplified everything for me and took away the stress that comes with moving. I highly recommend the team at Iship it right.

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Annemarie

"We paid more as we had on our contract."

17 October 2019

We had big trouble in Germany to get our container. We need a x ray and our container was a long time in storage and we had to pay for it. Almost 5000$ more.

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alena

"Very Knowledgeable and Affordable"

26 September 2019

I enjoyed working with the staff at iShip it Right. They helped me with all the the documents I needed and answered every question i had.
We had a 5 bedroom house with many pieces of furniture. Crew came out and wrapped up all my furniture and loaded our 40 foot container the same day. they took such good care when wrapping my furniture i was amazed. All my belongings came to my new home in london in perfect condition. I would definitely recommend this company to anyone that wants a stress free move.

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Jessica DeFonte

"Honest Company with Great prices"

17 September 2019

From the first phone call to the Delivery of my belongings, everything was Perfect. Loved the extra time they took to wrap my belongings. Price given for move was exactly how much I paid. Honest People. highly recommend this company

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Helen Roowalla

"Very dissatisfied"

23 November 2018

We selected this company among the various quotes we received because they gave the best price quote and shipment times. Both proved to be wrong. We arranged a quote based on an estimated amount, and a pick up date with the company. A different company arrived to pick up the items on the established date, and called us later that day saying that when they arrived at the iShip it Right warehouse, it had already been closed for the day. And we had to pay extra for the pallets to be stored in their facility overnight for them to go back to the iShip it Right warehouse for delivery. This caused an initial delay, and we also had to pay upfront for this unexpected night of storage in a different facility. iShip it Right determined the pick up date, they should have known and had waited for the items to arrive in their warehouse before closing, or communicated to us and the third party company an alternative.

Following receipt we got an updated invoice based on the exact amount and weight of the items that was over $1,000 the initial budget. We paid the difference and waited for communication that the shipment was on its way. We were then contacted by the corresponding shipping company in Hamburg handling the arrival of the shipment, confirming it was on its way but it was on hold and we needed to contact iShip it Right to determine why. iShip it Right did not communicate anything to us regarding the tracking of the shipment nor the reason for the hold. After several emails and calls we were still not able to determine the reason of the hold as we kept receiving conflicting information but finally received confirmation from the corresponding freight company in Hamburg that the shipment was arriving at their facility. There the transaction was passed to a Swiss freight company that would handle the customs and transportation to our destination in Lugano. We paid the customs fees with them (another $500) and provided all the documentation they requested right away, even though we had already sent a lot of forms to iShip it Right and they should have handled everything. The Swiss Freight company finally confirmed that the shipment was arriving on November 22nd, but could not provide an approximate time. I took the day off to be there, and we waited all day, but no shipment arrived. Finally at 4:00 PM I called the Swiss freight company, and after being put on hold three times indefinitely, calling back 3 times, speaking to 2 different people, we were contacted by a 4th company that operates locally that the shipment would arrive the next day between 9:00 AM and 10:00 AM. At this point I could no longer take another day off with such short notice and my mother, who is the recipient of the shipment, was left alone to wait for it. The driver arrived at 9:30 AM by himself, and even though the entrance to the building is very large as well as the elevator, he was unable to get the two pallets in, and wanted to leave them on the curb. That was of course unacceptable since my elderly mother could not be expected to dismantle two pallets and carry 47 boxes to the apartment by herself. She as able to convince the driver to drop off the pallets in the garage with the help of some local businessmen, and she tipped everyone generously. We will now dismantle the pallets and carry the boxes from there on our own.

Overall the shipment arrived over a week late than the agreed-upon delivery date. We are very dissatisfied with the level of service of all companies involved, especially having to deal with 4 different companies, received very little direct communication, and having to constantly call for more information ourselves. We are dissatisfied with having overpaid by almost $2000 beyond the initial agreed-upon budget. We have written a complaint to the Swiss freight company and will now write a complaint to iShip it Right. We don’t recommend you include this company in your list of available shipping services in the future.

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