Moovaz Innovation Pte. Ltd.
based on 3 reviews
Chua Soo Hoon
"Unhappy at every stage of my move!"
21 June 2019
I engaged Moovaz for my move from Singapore to Australia, and at every step of the way, there were issues. The contract involved packing and moving my stuff to 2 addresses, as well as storage of the boxes for the 2nd address due to deliver a few months later.
Unprofessional Packing: Packers arrived 3 hours late and there was no supervisor coordinating the packing. A lot of paper cushion was used to stuff in the boxes in the name of protecting my items but that increased the volume by 30% and thereby entitling them to charge me extra cost. I also found out when the boxes arrived at my destination, that the label on the boxes does not even match the content nor tally with the inventory list, and the items that I have painstakingly identified for the 2 different addresses were all mixed up!
Mixed-up Shipment: The shipment for the 2 batches of boxes were also mixed up. The first batch of boxes, containing items that are household essentials, was supposed to be delivered first at my place shortly after I arrived in Australia but was left behind in Singapore. Instead, the 2nd batch of boxes meant for storage arrived, and the first batch had to wait for the next shipment and came almost 2 months later.
Wrong Delivery: When the boxes arrived at my place, some of my items were found exposed out of the boxes and not protected. Some boxes were missing and some of the boxes for the 2nd address (meant to be sent for storage) were mixed in this batch, and I had to send these boxes to storage, incurring additional storage and handling fee. I shall reserve my comments for the delivery of the boxes to my 2nd address as they are still in storage.
Storage Charges: I was billed separately by both Moovaz & their partner in Australia for the storage, at different rates. Moovaz billed me at their quoted storage rate for the first 2 months and I have to pay a rate that is more than 2x the quoted rate for the subsequent months charged by their partner. When I asked for explanation on the inconsistency, Moovaz simply claimed that the quoted rate is no longer valid.
All in all, the cost for my move & storage has ballooned significantly from I had anticipated to pay. Furthermore, the process has been exasperating, and there was no clarity and no sense of apology from Moovaz! My move may have been more complicated because of the 2 addresses but I really question Moovaz’s competency in doing their business. I regret engaging Moovaz for the move and do not wish the same for others who might be looking to engage a mover.
"From Singapore to Dubai, it went well:-)"
11 March 2019
Went very well
27 December 2017
Moovaz and the owner Jerry were amazing before and during the move. He was personally involved in picking the team and supervisor and insuring everything was done with quality and a fair price. I felt the pre-move analysis and in-house work was extremely professional and lived up to our expectations. We had a 3000 square foot house to move from Singapore to Seattle and it was done on-time and on-budget and we would highly recommend Moovaz to any individual or company wanting to move expats to/from international assignments with personal touch, extreme carefulness, attention to detail and a commitment to to the client us.