Relocately

based on 18 reviews

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Rated with an average

6.9

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10245 Berlin
Germany
+49 (159) 0444 9695

https://app.relocately.com/

Recent reviews

Philippe C.

"Relocation from Paris to Las Vegas"

17 September 2019

Excellent service so far. Very professional team. Marie has been very responsive and was able to address all my questions very quickly. Waiting for the delivery of my furniture now.

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Jessica Bates

"My Relocately Agent, Christian, was a DREAM to work with!"

13 September 2019

I have moved internationally before, so I went into the process quite apprehensively, due to a previous experience with another company. Relocately, and especially my moving agent, Christian, quickly eased my mind. The communication was easy and effortless. Christian was super friendly and informative, and honestly seemed to have my best interests in mind during a stressful time.

After a very helpful initial phone call, he scheduled a video conference with me to help determine the approximate size of my shipment and was efficient in doing so. Throughout the moving process, he frequently sent me whatsapp reminders and updates. On top of that, I had some special requests that he handled easily over email. Rolocately seemed to be a fool-proof process for me sending me emails linked to user-friendly interfaces (in my native language of English!) where I could complete checklists of the required documentation. This was really helpful!

The movers themselves were also amazing upon arrival. Things got packed carefully and efficiently. On moving day, they even helped me find my passport (which I had carelessly left on the coffee table under a stack of magazines). I was in a panic about having lost it and they stayed calm, helping me sift through every item until it was found it.

My moving agent, Christian, followed up on several occasions while my stuff was in transit, and contacted the state side company when I had a question about the arrival date. I haven’t yet unpacked all my boxes, but so far, everything appears to be fully intact.

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Audrey Coquery

"Déménagement en cours"

31 August 2019

Pour l’instant je ne peux parler que du départ, mes affaires étant encore en stockage. Très satisfaite de ma concierge Marie Gilles qui a passé beaucoup de temps à planifier avec moi et à toujours été présente pour répondre à mes questions. L’équipe de l’enlèvement était sympathique, dynamique et efficace. Des gens humains et compréhensifs. Nous attendons maintenant le grand voyage de France vers Vancouver. Marie continue de nous accompagner avec sérieux et bienveillance.
Je rédigerai un autre avis à l’arrivée.

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Michel Gamache

"France/Québec"

18 July 2019

Premiere partie du voyage du “container” gérée par une interlocutrice dédiée hors-paire, Marie GILLES.
Son impact & son implication dans les démarches administratives ont été essentiels, la logistique informatique de Relocately GmbH n’étant pas toujours performante ou plutôt pas limpide dans les documents à envoyer (difficultés de transfert) .
il faut vraiment reconnaitre que Marie GILLES a maintenu par téléphone et par email une coordination sans faille et à amené un climat serein de confiance. je l’en suis gré, vivement.
Je manquerai pas d’ajouter un second commentaire sur la partie réception du container à Montréal, avec le prestataire canadien, qui ne devrait pas poser de problème en particulier.

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alistair cole

"from Brittany, France to Hong Kong"

11 July 2019

Very smooth and ably assisted by Adelaide

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simon

"Geneva to the United States - A COMPLETE DISASTER"

02 July 2019

We originally chose Relocately based off of a recommendation from someone in Geneva, Switzerland. We were relocating back to the US.

If I could give 0 stars, I would have. Form start to finish, this experience has been more than a nightmare. The crew picked our furniture up with no issue and everything seemed great. However, we were deciding where hoe base would be in the states and were considering two locations. Our items were in Germany awaiting the ship to fill. We were not told there was a date by which we needed to decide the location and the date passed. Our moving manager, Cheyenne, neglected to tell us of this deadline, but she sure sent a bill for late charges very quickly.

Once our items arrived in the US to NYC, we informed them we would be settling in Colorado. they set u shipment and we gave them all the necessary info. Move in day came and they arrived to the wrong city, changed our items from an 18 wheeler to a van and charged us 500$ to do so. We informed them that an 18 wheeler was able to be accommodated at our move in location. They still insist we pay for this, which we are now disputing in a civil case.

Additionally, three of our big items were damaged and dealing with the insurance company has also been less than savory.

We moved in December 2018, and we are still dealing with this nightmare of a company. Save yourself a head ache and STAY AWAY FROM RELOCATELY.

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Mat Chon

"Desastre !"

01 July 2019

Pas de gestion des plannings. Lorsque le devis est signé, plus de contacts et charges des frais de stationnement à l’arrivée ! Bref pour une solution clé en main et sur mesure c’est raté !

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simon

"very bad experience"

17 June 2019

I would totally NOT recommend this company and even less their partner company Elishar in Argentina. Relocately wanted to charge me more as they said I would have shipped more that we had agreed on, but I told the packers and the company that I wouldn’t want to ship more in any case. Drama then began in Argentina, where the boat arrived late, that’s why I suddenly had to pay a huge amount of tax and tax deposit in Buenos Aires, although they had told me I would not have to pay any taxes when we set up the contract. Then the Argentinian company offered me to lower the price if I would pay bribery. I neglected that and in the end I had to communicate with the tax and tax deposit departments myself to lower this crazy amount of money I would have had to pay. In the end they didn’ t even get back to me with a single mail or call. Don’t use this company!

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Amit

"Germany to USA"

26 May 2019

Dishonest company who will rob you. Will quote you, pick ur stuff, ask for for money, hold your stuff unless you pay the money. Will not reply if you send email. Please don’t do business with them.

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Jen DuBois

"Reliable and less expensive than competitors"

15 May 2019

This company’s agent was flexible in terms of answering a lot of questions, waiting for our timeline, quoting to our changing needs. Their local Swiss agent is solid as is their LAX agent. The shipment was efficient, with nothing lost or broken. Highly recommend.

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Anne Lever

"Shitfully dishonest"

03 May 2019

They quoted, took my money, sent packers, kept my goods for 6 weeks until they could find something to share my goods back to Australia. Then they said the prices went up and they had to charge me more. They said I had more stuff than quoted for so it was my fault. Their packers packed into big boxes so I had no call on this. Then they wanted to charge me an extra €700 plus fee.

Totally dishonest company I would not recommend. I am still waiting for my goods and am really pissed off.

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Bezuidenhoudt

"Loss of goods due to underquoting and slackness in packing"

04 September 2018

The service was excellent until we made the payment and everything went downhill from there. It was more difficult to make contact with them after we paid them. The packers did not speak any language that we could understand so communication on the packing day was obviously very difficult. It seemed as if the packers never got any training as they were very slack in packing. So much so that 5m2 of our belongings did not fit into the container and so we had to find a way of getting rid of precious belongings! This was our third international move and definitely the worst. We will not recommend Relocately to anyone!

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David Palmer

02 May 2018

The guys were great picking stuff up and I have been kept well informed of the progress of the shipment.

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Valerie Schmid

01 January 2018

Packing excelent although we had quite a bit more and not easy to pack. In spite of the snow tru k was on time

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Hye Jeong Park

30 August 2017

Relocately contacted me very fast and assisted me very well with organizing my move.
I was not quite satisfied with the movers, though, because they were not professionally best prepared. For example, they did not bring electronic drivers, which added extra time to dismantling the funiture and they did not bring any small boxes which led to exceed my estimated volume and quotation. They were very friendly, though. But getting the job neatly done is a different question.

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Attila Kovacs

25 May 2017

Very good experience from the beginning until then end! Professional and caring with awesome customer service (Andre). I would recommend The Relocately to anyone as they are truly with you along the journey.

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Margaret McLellan

11 May 2017

The furniture has not yet arrived. Should be here within the next two weeks. However, all went well from the beginning, and it will probably be the same when it gets here.
Thanks, Margaret

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Steve Bensch

20 March 2017

Very helpful! Awesome staff. Would do it again!

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