reloSMART

based on 49 reviews

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Rated with an average

7.9

Get in touch

7C, Fu Hop Factory Building, 209 & 211 Wai Yip Street Kowloon
Hong Kong, Shanghai
Hong Kong
+852 2561 3030

http://www.relosmart.asia/

Recent reviews

Hikkoshi Tang

"Macau to Portugal"

28 May 2020

small move to Portugal with everything going well. Thanks!

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Andre

"Shanghai to Hong Kong"

27 May 2020

Dear Relosmart Team, We are settled down already with the help of your efficient and kind crew. I am impressed by the quality of service you provided. Especially your team leader Ken on the ground in Shanghai, he is a very good team leader and organizer, with his hard work, everything went smooth and fast on the day of the delivery. Everybody knows what he should do and where he is needed, they showed their spirit of team-working. I am very satisfied with your work, and definitely going to recommend your company to friends. Great office staff too. Well Done !!

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Brenner C.

"It was the most stress free move I have ever experienced."

27 May 2020

Move from Hong Kong to Switzerland

It was the most stres free move I have ever experienced. Your team went over and beyond my expectations. All was well communicated ahead of time and kept us updated from start to finish. I will definitely recommend you to all my friends.

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Lionel DeClerk

"Smooth move !"

27 May 2020

We moved from Midlevels in Hong Kong and a holiday home in Thailand to Durban, SA. Everything went very smooth from start to finish. We sent an enquiry through the website and got a call on the same day. The consultant who came out to look over our goods was extremely friendly and knowledgeable and gave us a quote within 24hours. He followed up a few days later and answered all our questions. On the day of the move the GM came to hold hands with us and to make sure everything goes well. Even got our goods delivered a few days earlier than estimated which really helped a lot. Big thanks to everyone for making this a relaxed move.

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Ms Fioravanti

"my relocation from Macau to UAE"

26 May 2020

Staff very professional and good organization I will recommended the company Well done guys Regards Andrea

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J Dickson

"HK to UK"

25 May 2020

Good initial consultation, competitive price, res

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Mr. Tejpal

"Happy with the service!"

25 May 2020

My Move from Hong Kong to Singapore
It was a pleasure to have Relosmart do my move. There was full cooperation from every one. I am very satisfied with the service and will surely recommend to all my friends.

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Mr. Poon

"Shouson Hill to Sai Kung"

25 May 2020

This is my 4th move with Relosmart and they still continue to impress. Even with my last minute request of making a side detour to move 7 heavy trees to a walk up of 3 floors to my relatives home, they did it with a smile and never made me feel I was troublesome. As always, I could not have asked for a better moving experience and neither could my baby grand piano, who has moved 4 times (once from hk to singapore and back) with this company and still in good shape!

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De Lyra

"Hong Kong to Waterloo, Belgium"

25 May 2020

Excellent and professional service. Well versed with overseas Customs and clearance procedures. Responsive and prompt European partner.

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Sachdew

"smooth move to England"

25 May 2020

From my first phone call, this company made my packing/moving experience pretty painless. The staff was so helpful with answering all my queries and the supervisor of the moving crew was very polite, efficient and knowledgeable. Thank you! I have already recommended this company to many of my friends.

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Helge Moltke

"Faster better cheaper"

25 May 2020

We had a complicated move as we didn’t have the required documentation for Portugal. They helped us a lot to reduce taxes and duties and avoided us having to go to Macau for the consulate. It would have meant quarantine for us. We expected delay at customs in Portugal due to Covid 19 but it was cleared super fast.

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Mr Marsman

"Netherlands to Hong Kong"

25 May 2020

They struggled to put our bed back together. Other than that, everything was perfect.

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D Blunt

"Hong Kong to Surrey, UK"

23 May 2020

We had to move in a hurry with very specific dates and Relosmart were very accommodating. From our consultation to our moving date, everyone we encountered were not only very professional and knowledgeable but also kind during a very busy and sometimes stressful season in our life. We have yet to receive our furniture crate but if their partners in the UK have the same ethos as Relosmart Hong Kong we know were will be in good hands.

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C Pages

"Move to Philippines"

23 May 2020

Joseph G. and his team did just great , so did the local Pack up n n Crew. Philippine team need more experience n better equipment . some damage to few furniture pieces , which we repaired ourselves . Phil crew did fail to assembly bed properly … they need better tools , equipment n training . Clearing process was handled well.

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Philippe Holthuizen

"Fantastic!"

23 May 2020

Dealing with Relosmart, and Lars in particular, have been a very refreshing experience. Service was prompt, honest and very reasonably priced. I can only recommend them if you are moving countries, they will make a difficult time much, much easier.

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Eames Mccaughly

"my move to Galway, Ireland"

23 May 2020

excellent experience.

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Carmen Fengler

"Our move was great!"

23 May 2020

We had a move to Germany and UK that were really last minute. All happened rally fast and I must say the team from relosmart did a fantastic job for us. The staff that came out to look at our house , the move coordinator who handled our move afterwards and the teams at destination were superb. Our goods were stuck in the UK during lockdown and relosmart offered a month free storage which was a very kind gesture. I can wholeheartedly recommend Relosmart Hong Kong to anyone.

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John Headfield

"delivered on the promise..."

22 May 2020

a move well planned and priced. We didn’t get forced into a fixed product but were advised on options which I really liked.

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Jayden Lee

"Macau to Lille France"

22 May 2020

Small move to France

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Jayden Lee

"Hong Kong to Birmingham UK"

21 May 2020

Full container packed in 1 day. These guys were amazing….

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Anton Cock

"All smooth"

21 May 2020

All went well, no hicups.

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Jiri Hejl

"disaster. after 12 weeks of waiting i canceled the contract."

05 May 2020

AVOID, AVOID, AVOID! In January, I planned to move from HK to Shanghai. It was my 10th international move. Most of my previous moves went well, so this time I underestimated the selection of relocation company. I didn’t read customer feedbacks etc. I went by price only, and it was a big mistake.
Their sales guy Joseph is relatively capable, responsive, and knows his stuff. I choose the share container service for my 400cft. Packing in HK was done professionally. I have no complaints except for one big one…minimum knowledge of customs process/duties in China. I would expect simple advise e.g. don’t ship your TV because you will pay 2x of TV value in custom duty etc.

Their follow up service is non-existent. I always had to ask for an update; otherwise, I would not get any update. Only once in 12 weeks they actually updated me without me asking them first. Till mid of April, they were not able to ship my stuff, not able to fill ‘ONE’ container to combine with my 400cft!. I got all types of excuses e.g. ‘need to check with export team’, ‘need to check with China office’ , ‘virus stopped everything’. I understand the situation due to COVID 19. I was very patient, I was waiting for 12 weeks. But they were not able to tell me when my stuff will be shipped despite all ports being open for some time. So, in the middle of April, after 12 months of waiting, I decided to appoint another company, and my stuff was shipped within a couple of days.

I’m so disappointed and would sadly not recommend them at all. I am actually surprised that they are still in business, reading similar complaints in online forums.

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Allen Japp

"Disastrous move from Hong Kong to Adelaide"

23 April 2020

Warning – Avoid this company at all costs. We had the worst possible experience. They asked us to pay our deposit months before our move to secure our preferred shipment dates out of Hong Kong. But they did not even attempt to book our shipment until 2 weeks before these dates when there was no space and our container literally “missed the boat” out of Hong Kong. It subsequently arrived in Adelaide one month after the estimated arrival date. We had to get out of our initial rental agreement in Adelaide and find alternative accommodation that was fully furnished. It was a huge inconvenience and expense to us. But it wasn’t only that our shipment arrived late that was annoying or disappointing, it was the company’s (and in particular that of the GM Lars) total lack of feedback, understanding and caring that really showed that they did not care about their clients once they had been paid. Firstly, we only found out about our container missing the boat when we followed up with the HK logistics company ourselves (I suspect Relosmart were not going to inform us), we were then lied to by Relosmart as to the reasons for this, and then we came up with the solution for minimizing the inconvenience to us. All through this very distressing time not once did anyone from Relosmart apologize, take responsibility or show any understanding of the position they had put us in. Numerous calls and emails to the GM, Lars, went unanswered (and when he did finally reply he simply said it was not their fault). I am sure there are many instances where they have helped people move without any problems but moving internationally is a huge undertaking and if you happen to be the 1 client out of 10 where there is a problem this is the last company you want to be stuck with; they will not care and do nothing to help you. Do not use them!

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Tiffany

"Serious damage to my piano"

13 April 2020

The planning and relocation was good, but my piano got serious damage, because the worker put a nail into the piano when making the crate! This is a low level mistake for a relocation company.

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Richard Dobson

"Made moving countries easy!"

31 March 2020

From first contact I was confident these guys would make it work for our situation, price was good also! Their partner company in Thailand has been equally helpful, flexible and easy to deal with. Would use them again any day! Highly recommended

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Sarah Hardy

"Still Waiting 4mths later...."

15 February 2020

Replies from Joyce to my initial emails in Hong Kong were quite punctual. I have no complaints expect for one big one…they failed to inform me that because my boxes were being sent via a shared container I would be waiting awhile. They asked me for my preferred delivery date and when I said before Dec 10, they never said it would be an issue. If they knew there was no shipment departing soon, that would’ve been helpful to know!

However, 4mths on and I still haven’t received my shipment. The boxes arrived in Amsterdam in early January. So I said repeatedly that I desperately needed the boxes before 25th January. I was just sent a timeline. By which I should’ve had them by then. I also repeatedly said they needed be specific about delivery times (they missed the weeks of flexibly I’d had of not working) and call ahead so we can be there.
Suddenly we receive a phone call saying they are outside the building with the boxes…we are on our way out of town already. Since then (2wks), nothing.

No explanations or apologies. In the meantime, I’ve spent a fortune replacing the winter clothes that are in the boxes for a European winter and many other work items! Had I been informed properly, I would’ve kept more out.

I’m so disappointed and would sadly not recommend them at all.

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Miles Henderson

"Overpacking and bait and switch pricing tactics spoilt thing"

15 February 2020

Initially fine. After receiving a quote we agreed to, the actual packed amount was 50% more than the quote. On arrival most items had been massively overpacked which explained the pricing. Even then some items broken. Communication was appalling with the salesman (MD) effectively going AWOL as soon as the business had been secured. Not recommended.

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Silawan Somboonchan

"Fast pickup but then waiting unknowingly when to be shipped."

05 February 2020

It was quick for pick-up and pre-shipping process. After they picked up, then I have to wait unknowingly when my personal effects will be delivered. I have waited 5-6 weeks but still no sign of shipping out of China. If I don’t contact them to follow up, then they won’t tell me anything.

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Cora Watkins

"Hassle free"

07 January 2020

Relosmart is based in HK. My coordinator Joseph Garcia is excellent. The company he chose to pack my stuff (Santa Fe) is a good and reliable company whose crew were very good. I was dreading the move but it turned out I couldn’t haven’t chosen a better company.

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Anne

"A Nightmare!"

07 January 2020

Avoid this company! They will try to rob you and crook. They gave us a wrong quotation and made us pay extra after everything was packed! Moreover we paid an insurance and one of our computer screen broke during the trip, the insurance didn’t pay back anything ! They made us pay an insurance for nothing.

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jack Ngiam

"Cost effective. Honourable. Quick response . Excellent ."

14 November 2019

The MD Lars Kuepper personally took charge of the survey. Most competitive pricing for the move from Hong Kong back to Singapore after consulting several commercial shippers. Small communication hiccup which was personally settled by Lars . It is a good sign when top management is on the ground. Shipping to Singapore was efficient and on excellent timing . I would definitely recommend Relosmart to anyone . My word is my Bond .

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Cora Watkins

"Brilliant"

06 November 2019

It was stressful at first arranging things but Relosmart has made life easier and bearable. Line of communication with Relosmart’s Coordinator Joseph Garcia was always open and he was very helpful and patient. I couldn’t have asked for a better person to organise the move.
I’m still waiting for the arrival of the container in the UK but if the service was anywhere near what I had when the wonderful crew of Santa Fe Philippines who Relosmart subcontracted to do the packing and loading, then the unloading to the UK will be smooth sailing. Thank you Relosmart and Santa Fe. I was dreading the move but it went more than ok.

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Nina

"Complete disaster"

05 July 2019

The performance of relosmart was a huge disappointment. I moved from Hong Kong to Europe.

1) First big mistake: The packers didnt show up on the agreed moving date! (They had marked down the wrong date internally) – They confirmed a Sunday, thus the office was empty that day and no one answered the phone
2) The kind of packing might be suitable to Hong Kong moves but doubtful for Europe (wardrobes and shelfs were kept in one peace including all stuff inside, they only wrapped paper carton around). The furniture was heavy though, which might not be a problem for houses in HK with elevators but smaller houses in Europe usually do not have a lift; I had to pay an extra charge to their partner company for carrying the stuff to the third floor which was not calculated before. Also it is just much to heavy for the packers to carry.
3)Relosmart had 9 weeks time for the move, usually it takes around 6 weeks. Their partner in Europe didnt have any capacity and only brought my stuff after 12 weeks! I was sitting three weeks in an empty department without any furniture.
4) Honestly, after the packers didnt show up in Hong Kong I expected Relosmart to follow up this move carefully. This didnt happen at all – nor the staff neither the General Manager put any effort into this, no concession at all!
5) some items were broken (such as a mirror door of the wardrobe) but I believe that may happen with other moving companies as well, unfortunately it was below insurance value, so I had to replace it myself

All in all, it was a huge disappointment and mistake to choose Relosmart – never again!
I had to choose one star per rating, otherwise I would have given any. Only the price offer was good but thats relativized by the very poor performance!

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Tom Clifford

24 January 2018

Packing was terrible, no management or planning and everything was packed in paper, leaving large amounts of our belongings broken on the other side. The packers then packed boxes half full and so our quote immediately grew to 4 times the estimated amount. Despite all this the team were never contactable and so when we were in Singapore trying to find answers, we couldn’t get hold of anyone. In their defense, they did try hard once we accepted the additional cost and were able to get hold of them. ReloSmart made the full experience of moving countries far more stressful then necessary.

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Jenny Nip

04 November 2017

It is a very bad experience . Up to now , the stuffs are not yet shipped and stayed in Hong Kong over a month . I don’t know when I can receive the personal stuffs. The company is not very helpful . It is the first and last to use their service.

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Karen Choi

27 September 2017

No sense of responsibility! Liar! Bad service!

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NG Poh Ean

18 September 2017

I am impressed with the removal team who are punctual, professional and careful in handling my stuffs.
I would highly recommend reloSMART to anyone and trust that you will be satisfied with their service. Most important point is that their quote is very reasonable and accurate as well.

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Joy He

18 September 2017

My experience with ReloSmart in Hong Kong was excellent – much professional & good service!
However, when the shipment arrived at the US and we interacted with its US partner, Bloom International Relocations, Inc., it was terrible – long waiting time without any update until I inquired. Till today (Sep 18) I haven’t received my moving items!!!!

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Michael Eschrich

14 December 2016

No issues. Four boxes shipped from Shanghai to California arrived on time and no damage.

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Mathilda Bach-Frommer

01 December 2016

ReloSmart vastly underestimated the size of container needed to move all our stuff to Europe. In the end we had to leave quite a lot behind, and we got billed extra for the ?disposal? of our perfectly good furniture. I had requested all packing into the container done at our house to see space used, but RS used a smaller van + repacked into container out of sight.
We had insured our items through our home Insurance rather than through RS (saved us $, but not a good move, since 8 (eight) numbered moving boxes -disappeared- Our insurance didn’t cover since the value was ‘only’ HK $50.000 – a clause we signed).
Some of our cheap items were overly well-packed – a few, 6, drinking glasses wrapped in a ton of paper into one box – whereas expensive Danish Design PH lamps and chairs as well as framed Photos and pictures, were ‘thrown’ into boxes with inadequate or no wrapping at all. The result is of course scratched picture frames and markings on funiture that will never go away. Not happy

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Bradford K Hillam

23 September 2016

They were great on the front end of the move. Everything I needed to get docs done, items packed and shipped, was fast and efficient. However, following the move I can’t get any response on outstanding issues so, the back end was not as good as the front end. Overall, they were pretty good and efficient. One other thing. Terms in the sales contract in Hong Kong are not being recognized by the movers on the USA side. Things like carrying boxed up one floor. That is not making me happy at all. There are a lot of unexpected delivery expenses.

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Ladella Nanda

31 July 2016

experience was not all good , there is no integrity nor accountability , no proper information , items missing and no cordination with their partners. WILL NEVER RECOMMEND TO OTHER FRIEND

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Caryn Banker

10 July 2016

Overall, fantastic. I would highly recommend ReloSMART for anyone looking for the most cost effective, reliable service to care for heavy delicate furniture or items. They were among the lower quotes, although not the lowest quote we found. The inspecting staff clearly understood and told us of the special precautions and preparation needed to make sure our antique glass fronted cabinet got across the world with no breakage. For a client with a corporate account or endless finances; there are easier, door to door shipping companies who have their own agents on both ends. ReloSMART does not, which makes it a bit more paperwork and delayed, however, those ‘complete package’ companies are far more expensive. For an individual or company without endless funds – this shipping arrangement got the job done superbly.
Both our Hong Kong agent and the US agents from a partner company kept us informed. AAA rating!!!

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Kay Overend

30 April 2016

Excellent service – great communication and shipment arrived in good time.

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Francoise Beaudoin

29 April 2016

myself:

Although we decided to move on our own (without our furniture), Relo smart was very professional by providing us the necessary quotes for us to make the best possible choice under our own circumstances. I definitely recommend their custumer services.

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Harriet Chow

30 March 2016

Pre-move / administration: The estimation was wrong by 30%, so we ended up having to pay a lot more. The insurance application wasn’t passed to us until the day we were scheduled to fly out, so we had to do a mad dash to find an place to print out the form.

Movers: Very fun group, the men were very friendly, and took the time to explain a lot of things to us, as well as doing a swell job at packing all of stuff, despite having run out of material and needing to make an extra trip to get extras.

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John Middlemiss

05 March 2016

Very good service and excellent first visit which left an impression on us. Movers were efficient, clean and very skilled-if there was any doubt they would always ask.
Now awaiting our shipment arriving in the UK

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morten larsen

03 March 2016

So far the move was very good. In HK they showed up in time and were very efficient. We still have not received the goods in London but I hope they are just as good as in HK.

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Thomas Uhr

10 February 2016

good consulting during survey; speedy and professional packing (from 2 locations – residence and office); painless (meaning duty-free) import into Thailand; timely delivery and helpful with removing the empty boxes and packing material
all in all very satisfied with reloSmart… thanks to the entire team

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