reloSMART

based on 17 reviews

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Rated with an average

6.6

Get in touch

7C, Fu Hop Factory Building, 209 & 211 Wai Yip Street Kowloon
Hong Kong, Shanghai
Hong Kong
+852 2561 3030

http://www.relosmart.asia/

Recent reviews

Nina

"Complete disaster"

05 July 2019

The performance of relosmart was a huge disappointment. I moved from Hong Kong to Europe.

1) First big mistake: The packers didnt show up on the agreed moving date! (They had marked down the wrong date internally) – They confirmed a Sunday, thus the office was empty that day and no one answered the phone
2) The kind of packing might be suitable to Hong Kong moves but doubtful for Europe (wardrobes and shelfs were kept in one peace including all stuff inside, they only wrapped paper carton around). The furniture was heavy though, which might not be a problem for houses in HK with elevators but smaller houses in Europe usually do not have a lift; I had to pay an extra charge to their partner company for carrying the stuff to the third floor which was not calculated before. Also it is just much to heavy for the packers to carry.
3)Relosmart had 9 weeks time for the move, usually it takes around 6 weeks. Their partner in Europe didnt have any capacity and only brought my stuff after 12 weeks! I was sitting three weeks in an empty department without any furniture.
4) Honestly, after the packers didnt show up in Hong Kong I expected Relosmart to follow up this move carefully. This didnt happen at all – nor the staff neither the General Manager put any effort into this, no concession at all!
5) some items were broken (such as a mirror door of the wardrobe) but I believe that may happen with other moving companies as well, unfortunately it was below insurance value, so I had to replace it myself

All in all, it was a huge disappointment and mistake to choose Relosmart – never again!
I had to choose one star per rating, otherwise I would have given any. Only the price offer was good but thats relativized by the very poor performance!

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Tom Clifford

24 January 2018

Packing was terrible, no management or planning and everything was packed in paper, leaving large amounts of our belongings broken on the other side. The packers then packed boxes half full and so our quote immediately grew to 4 times the estimated amount. Despite all this the team were never contactable and so when we were in Singapore trying to find answers, we couldn’t get hold of anyone. In their defense, they did try hard once we accepted the additional cost and were able to get hold of them. ReloSmart made the full experience of moving countries far more stressful then necessary.

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Jenny Nip

04 November 2017

It is a very bad experience . Up to now , the stuffs are not yet shipped and stayed in Hong Kong over a month . I don’t know when I can receive the personal stuffs. The company is not very helpful . It is the first and last to use their service.

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Karen Choi

27 September 2017

No sense of responsibility! Liar! Bad service!

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NG Poh Ean

18 September 2017

I am impressed with the removal team who are punctual, professional and careful in handling my stuffs.
I would highly recommend reloSMART to anyone and trust that you will be satisfied with their service. Most important point is that their quote is very reasonable and accurate as well.

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Joy He

18 September 2017

My experience with ReloSmart in Hong Kong was excellent – much professional & good service!
However, when the shipment arrived at the US and we interacted with its US partner, Bloom International Relocations, Inc., it was terrible – long waiting time without any update until I inquired. Till today (Sep 18) I haven’t received my moving items!!!!

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Michael Eschrich

14 December 2016

No issues. Four boxes shipped from Shanghai to California arrived on time and no damage.

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Mathilda Bach-Frommer

01 December 2016

ReloSmart vastly underestimated the size of container needed to move all our stuff to Europe. In the end we had to leave quite a lot behind, and we got billed extra for the ?disposal? of our perfectly good furniture. I had requested all packing into the container done at our house to see space used, but RS used a smaller van + repacked into container out of sight.
We had insured our items through our home Insurance rather than through RS (saved us $, but not a good move, since 8 (eight) numbered moving boxes -disappeared- Our insurance didn’t cover since the value was ‘only’ HK $50.000 – a clause we signed).
Some of our cheap items were overly well-packed – a few, 6, drinking glasses wrapped in a ton of paper into one box – whereas expensive Danish Design PH lamps and chairs as well as framed Photos and pictures, were ‘thrown’ into boxes with inadequate or no wrapping at all. The result is of course scratched picture frames and markings on funiture that will never go away. Not happy

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Bradford K Hillam

23 September 2016

They were great on the front end of the move. Everything I needed to get docs done, items packed and shipped, was fast and efficient. However, following the move I can’t get any response on outstanding issues so, the back end was not as good as the front end. Overall, they were pretty good and efficient. One other thing. Terms in the sales contract in Hong Kong are not being recognized by the movers on the USA side. Things like carrying boxed up one floor. That is not making me happy at all. There are a lot of unexpected delivery expenses.

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Ladella Nanda

31 July 2016

experience was not all good , there is no integrity nor accountability , no proper information , items missing and no cordination with their partners. WILL NEVER RECOMMEND TO OTHER FRIEND

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Caryn Banker

10 July 2016

Overall, fantastic. I would highly recommend ReloSMART for anyone looking for the most cost effective, reliable service to care for heavy delicate furniture or items. They were among the lower quotes, although not the lowest quote we found. The inspecting staff clearly understood and told us of the special precautions and preparation needed to make sure our antique glass fronted cabinet got across the world with no breakage. For a client with a corporate account or endless finances; there are easier, door to door shipping companies who have their own agents on both ends. ReloSMART does not, which makes it a bit more paperwork and delayed, however, those ‘complete package’ companies are far more expensive. For an individual or company without endless funds – this shipping arrangement got the job done superbly.
Both our Hong Kong agent and the US agents from a partner company kept us informed. AAA rating!!!

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Kay Overend

30 April 2016

Excellent service – great communication and shipment arrived in good time.

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Francoise Beaudoin

29 April 2016

myself:

Although we decided to move on our own (without our furniture), Relo smart was very professional by providing us the necessary quotes for us to make the best possible choice under our own circumstances. I definitely recommend their custumer services.

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Harriet Chow

30 March 2016

Pre-move / administration: The estimation was wrong by 30%, so we ended up having to pay a lot more. The insurance application wasn’t passed to us until the day we were scheduled to fly out, so we had to do a mad dash to find an place to print out the form.

Movers: Very fun group, the men were very friendly, and took the time to explain a lot of things to us, as well as doing a swell job at packing all of stuff, despite having run out of material and needing to make an extra trip to get extras.

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John Middlemiss

05 March 2016

Very good service and excellent first visit which left an impression on us. Movers were efficient, clean and very skilled-if there was any doubt they would always ask.
Now awaiting our shipment arriving in the UK

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morten larsen

03 March 2016

So far the move was very good. In HK they showed up in time and were very efficient. We still have not received the goods in London but I hope they are just as good as in HK.

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Thomas Uhr

10 February 2016

good consulting during survey; speedy and professional packing (from 2 locations – residence and office); painless (meaning duty-free) import into Thailand; timely delivery and helpful with removing the empty boxes and packing material
all in all very satisfied with reloSmart… thanks to the entire team

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