RSS, LLC.

based on 9 reviews

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Quality:

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Rated with an average

6.1

Get in touch

113 Barksdale Professional Center
DE 19711 Newark, New Jersey
United States
866-801-0692

rssllc.net

Recent reviews

Joanna Killgore

07 May 2018

My international move has been a complete nightmare. I was so overwhelmed by all the information that I got, which didn’t end up being helpful anyway. The day I got to the assigned shipping yard to drop off my stuff the company there didn’t even know I needed them to palletize my things, RSS could not be reached by phone, I sent an email complaining and they finally called me back. My husband and I mostly palletized the stuff ourselves. It took 2 hours there at the drop-off. No one had told us we needed to "Check in" there with our moving truck full of stuff. Now I’m in Australia and I find RSS hasn’t even paid the shipping company here yet. So I have to call and hassle them. I can’t express how stressful this move has been and how fairly unhelpful RSS was.

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Lombardo Domenico

29 January 2018

I will not recommended to anybody to use the RSS LLC they did extremely bad service no service and never available. They are horrible.

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Tanya Anstey-Mudd

05 December 2017

Very affordable and easy to deal with

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Vadim Berman

12 November 2017

Oh boy. In a nutshell, it worked, but if you hire them, make sure you have nerves of steel and laser focus. Otherwise, there will be trouble, like in our case.

1. For some unclear reason RSS claims to be a Delaware company. However, everyone I spoke to (including the "management", whatever it means in a 5 people shop) is located in Florida.
2. Because of a supposed miscommunication, we were charged additional $850 out of which after some bickering I got $300 back.
3. The Singaporean agency was excellent.

Upon researching different shipping companies, I concluded that the choice in the US East Coast is the proverbial turd sandwich vs. douche bag. That was the least worst option I found, and while I’d be horrified at their standards in most places, it’s probably OK for the US.

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Ron Ashford

16 August 2017

Due to some specific requirements I chose to use a local packer/loader and am unloading the container with the help of family. However.. the service of RSS in the US and in turn Supreme Freight in the UK has been excellent. Specifically Kate was fantastic.
I would highly recommend RSS for a simple good value quote and service when shipping household effects overseas.

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Karin Aguilar

24 June 2017

The help on the leaving country was great. However the help on the going to country was not good. I did not get answers on what I can take until after the shipment left. The paperwork that I needed to get in Portugal was not clear. It would have helped to name the documents in portugiese as well and a list of offices where you can go ask for them. No communication in between the office staff (Invivtus) as well. My new phone number was never updated and actually used.

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Jennifer Allen

11 May 2017

Said anything to get the sale,
* Driver did not arrive on the agreed date (container showed up 24 hours late)
* Container was delayed, was unloaded in the wrong country (!!)
* Lots of additional charges (storage, handling, customs, local freight at destination, payment) only revealed along the wa
* Misleading information provided on charges, dates, insurance
* Insurance information not provided until stuff was being loaded onto the container (when I was hassling them) — but needed to be done in advance to be valid.

Would strongly recommend NOT to use RSS. They will mislead and overcharge you, and the service will not be as agreed.

Saving grace: Michelle and Kate were pleasant, and our container did eventually arrive.

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Larry Wayne Holland

21 January 2017

First time using sea shipping company. And shipment is not completed yet. Would have been better if RSS,LLC would have explained how the process works in plain english. Terms like BL/surrender and THC/ fee I had to Google to know what they meant. On one email I was sent two attached documents and told to print the label and attach it to all boxes. Neither document had the word Label on it. When I asked which one I should print. Reply email only repeated print the label. I had to figure out which document was the label. Other than this those I was in email contact with were very helpful. But since I was not told how the entire process is done I’m now trying to get the THC/ fee resolved. I have already gotten the BL/ surrender resolved. Working through these problems I now understand the entire process. And would not recommend sea shipment to any body that has never been involved with it. Even though I now understand the process. I will never ship anything by sea in the future.

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Thet Soe

21 January 2017

Great customer service!!! Reasonable price!!! Easy process!!

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