Shanghai Trust Mover

based on 4 reviews

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Rated with an average

4.3

Get in touch

14C, Building 2, Peakway Tower Lane 600, Tianshan Road
200051 Shanghai
China
86-21-31265000

http://www.trustmover.com

Recent reviews

tianwei yu

"Terrible experience , hidden cost,"

08 July 2020

The company promise a relative low cost at the beginning. They will ask you for more money while your items are shipped. They hold our deposit and delayed the returning for our deposit for no reason.

Never choose this moving company

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Hong Li

"Impudent liar and robber"

08 April 2020

awful experience! Liars and robbers! This company is just a very expensive agent! They kept your money and did nothing. Then they entrusted third parties to pick up, transport and clear customs. Finally, they hold these invoices and asked you to pay. If you refused, then they would seize your goods and threaten you! Because they know, you couldn’t do anything with them, even they broke the contract, lied to you and blackmailed you! Because if you are abroad, the foreign laws cannot restrain them. If you are in China, congratulations, there is no way to complain. Customs, police and industry and commerce bureaus are afraid of offending large companies and enterprises, and do nothing. The only and last way is to sue, but you have to bear the expensive cost of the prosecution by yourself with a disappointing consequences:A little compensation is not enough to pay the lawyer! This is why they are so unscrupulous!

Keep far far away from this company! Alsa promised you everything! But after you paid the money, she showed her face and character as a impudent liar and robber. According to the contract my goods should be in 48 days in front of my house door! Now, after 5 months I am still waiting. No excuse, no explanation! Now they just want to threaten me to pay third party invoices! Keep far far away from this company!!!

什么搬家公司!是黑心中介!国际搬家运输千万别找他们!他们无视合同条例,违约,还要扣押你的货物勒索威胁!合同里收了所有的费用,转身去找其他货代处理一切,最后还要拿着第三方开的发票找你买单!拒付?东西被扣押着!搬去外国?天高皇帝远,国外的法律无法束缚他们!搬回国内?投诉无门!乱收费,海关不管!打12315投诉举报,和稀泥,大公司不敢管!报警,警察说,这不是勒索威胁,无法立案,让你自己去起诉!就是这样踢足球!在国内,谁会为了一点钱花更多的钱请律师起诉?!他们就是因为因为这样才一直无法无天,犯罪没成本!而且这种公司根本不需要信誉!所有的生意都是一次性,不坑你坑谁!血的教训!千万别找上海信茂国际!为钱无底线!

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Michael Minsky

"Horrible service and constant lies"

08 January 2019

From the beginning, I thought I had found a good company to work with. They were very friendly and professional at first when they came to assess my goods, and also when they came to pack. But everything changed once my goods were sent and the money was paid. It turns out that Alsa, who had been helping me, lied to me about my delivery date. She had given me an expected date for delivery based on what I told her I wanted, but I later found out that when they packed my items, they had already booked space on a ship which would make my items arrive about 4 weeks later than they promised, but she lied to me to tell me the date that I wanted to hear. Due to my busy travel schedule, this made things quite difficult. I explained to Alsa far in advance that there was only one day that the goods could be delivered, and she promised it would happen. Turns out, she was lying again. She had no control over the customers clearance process, and through discussion with their local partner I learned that she had no way to be able to make me a promise like that. In the end, once I got my things, I found some broken items. I asked for insurance forms, and in the last 3 weeks that I’ve been trying to make an insurance claim with them, they have yet to provide me with any documentation to make a claim or move the process forward. It has now been over 3.5 months since my items have arrived, and I continue to receive lies and to be put off at every turn. Do not use this company.

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Claudia Beruldsen

04 July 2016

Very professional service and helpful attitude – sales consultant through to packing team provided all good service. Goods yet to be received.

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