Shanghai Trust Mover

based on 2 reviews

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Price:

Quality:

Communication:

Rated with an average

6.5

Get in touch

14C, Building 2, Peakway Tower Lane 600, Tianshan Road
200051 Shanghai
China
86-21-31265000

http://www.trustmover.com

Recent reviews

Michael Minsky

"Horrible service and constant lies"

08 January 2019

From the beginning, I thought I had found a good company to work with. They were very friendly and professional at first when they came to assess my goods, and also when they came to pack. But everything changed once my goods were sent and the money was paid. It turns out that Alsa, who had been helping me, lied to me about my delivery date. She had given me an expected date for delivery based on what I told her I wanted, but I later found out that when they packed my items, they had already booked space on a ship which would make my items arrive about 4 weeks later than they promised, but she lied to me to tell me the date that I wanted to hear. Due to my busy travel schedule, this made things quite difficult. I explained to Alsa far in advance that there was only one day that the goods could be delivered, and she promised it would happen. Turns out, she was lying again. She had no control over the customers clearance process, and through discussion with their local partner I learned that she had no way to be able to make me a promise like that. In the end, once I got my things, I found some broken items. I asked for insurance forms, and in the last 3 weeks that I’ve been trying to make an insurance claim with them, they have yet to provide me with any documentation to make a claim or move the process forward. It has now been over 3.5 months since my items have arrived, and I continue to receive lies and to be put off at every turn. Do not use this company.

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Price

Quality

Communication

Claudia Beruldsen

04 July 2016

Very professional service and helpful attitude – sales consultant through to packing team provided all good service. Goods yet to be received.

Planning

Price

Quality

Communication