Shanghai Trust Mover
based on 2 reviews
"Horrible service and constant lies"
08 January 2019
From the beginning, I thought I had found a good company to work with. They were very friendly and professional at first when they came to assess my goods, and also when they came to pack. But everything changed once my goods were sent and the money was paid. It turns out that Alsa, who had been helping me, lied to me about my delivery date. She had given me an expected date for delivery based on what I told her I wanted, but I later found out that when they packed my items, they had already booked space on a ship which would make my items arrive about 4 weeks later than they promised, but she lied to me to tell me the date that I wanted to hear. Due to my busy travel schedule, this made things quite difficult. I explained to Alsa far in advance that there was only one day that the goods could be delivered, and she promised it would happen. Turns out, she was lying again. She had no control over the customers clearance process, and through discussion with their local partner I learned that she had no way to be able to make me a promise like that. In the end, once I got my things, I found some broken items. I asked for insurance forms, and in the last 3 weeks that I’ve been trying to make an insurance claim with them, they have yet to provide me with any documentation to make a claim or move the process forward. It has now been over 3.5 months since my items have arrived, and I continue to receive lies and to be put off at every turn. Do not use this company.
04 July 2016
Very professional service and helpful attitude – sales consultant through to packing team provided all good service. Goods yet to be received.