SwiftRelo

based on 13 reviews

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Rated with an average

5.7

Get in touch

12th Floor, Unit F1, Room D, Hang Fung Industrial Building, Phase 1, No. 2G Hok Yuen Street,
Hong Kong
Hong Kong
(852) 2363 4008

http://www.swiftrelo.com/

Recent reviews

Charles Porter

"Multiple items damage and inadequate insurance provided."

10 September 2019

The movers themselves were pleasant, but they damaged multiple items through lack of care. The total damage was over $1000 USD, and the insurance provided only offered $200 as compensation. They stopped responded to my e-mails as soon as they fobbed me off to the insurance company. Don’t use them unless you have no valuables being shipped or a hefty insurance premium to cover the items they damage.

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Trevor Harris

"THIS IS THE TRUEST EXAMPLE OF A COWBOY OUTFIT, AVOID"

14 August 2019

THIS IS THE TRUEST EXAMPLE OF A COWBOY OUTFIT, AVOID AT ALL COST. they are unpleasant vile, lying cheats. for all those leaving HK at present find and alternative. They under quote then recharge increasing the cost considerably. They do’t care about how they pack, damaging may of my possessions they have no customer service. They turned up late for every meeting including packing, they never respond to queries unless they chase money!!! For a life changing move this company has made my life a nightmare and cost me an additional 50% of the move replacing items they damaged.

PLEASE USE SOMEONE ELSE AND MAKE YOUR LIFE SIMPLER IN THE LONG RUN.

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simon

"Hong Kong to Auckland"

28 March 2019

I had a very bad experience with Swiftrelo. What they called all inclusive price is cheating!!

Not the mention that the time for delivery is extremely long (the container sit in the Hong Kong port for one month), I made full payment to Swiftrelo right after my stuff was packed. At the time we were finally contacted for delivery, they just don’t settle the transaction fee with its local agent and telling me that it was excluded. I refer to the exclusion clause which clearly stated only unexpected or special custom and quarantine treatment would make additional charge. My stuff was neither under special quarantine treatment or unexpected chraged but Swiftrelo just deny the charge and delay my delivery.

Poor experience with Swiftrelo!!

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prem chand

"From hkg to sydney"

23 November 2018

Worst move. No concept of customer service

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prem chand

"worst experience. No regard for customer service. all about"

24 October 2018

I have had 15 moves to date and this was the worst experience.

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Tracy Williams

04 October 2017

Highly responsive, offering a good price and a very personal service. The packing team were courteous, efficient and thorough.

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Joanna

02 August 2017

This company looked very promising. We had great communication to start and they worked with everything I asked for. I loved that I was able to pack it all myself. They picked up my shipment and then it sat in Hong Kong, for two months! I still do not have my belongings, I’ve been home a month and my belongings still have not left. No idea when they will arrive and no idea when they will leave. The only answer I can get is that I’ll receive a tracking number when it does leave. I knew it could take up to three months to receive my shipment, but two months sitting in port is rediculous.

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sylvain brault

27 July 2017

Lots of hidden cost in the price. Delay to deliver is much more than other compagny. They take your money and no more service.
I do not recommend.

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Bent

26 February 2017

So far, I cannot fault the service and efficiency of SwiftRelo. Everything went very well. However, I would like to see what happens at this end (Sydney) before I make a final judgement.

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rosa

30 August 2016

SwiftRelo were brilliant from the Hong Kong end. Very efficient, very helpful. The packing went smoothly.My disappointment was waiting for the shipment and not being told what was happening. I had to email after 8 weeks to find out what was going on. I was told the shipment had arrived and they would let us know what was happening. It took 2 weeks more to finally organise our delivery. We were initially told 6 to 8 weeks, it took 10. This was disappointing as we had heard nothing for 8 weeks and this didn’t get going unless I pursued matters. We are taking delivery tomorrow.

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boetsch

11 July 2016

Everything wel; done. Hope the rest will be the same!

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Tim chalk

03 May 2016

All good thanks. Will see how it arrives

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Shirley Lee

07 March 2016

I am satisfied with my move. The staff of Swiftrelo followed closely throughout and answered my queries promptly. Service is professional and price is reasonable. I am just waiting for the arrival of my stuff in my new home!

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