Vanpac GroupAsia – Singapore

based on 8 reviews

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Rated with an average

8.5

Get in touch

105 Second Lok Yang Road, Jurong
628174 Singapore
Singapore
(65) 6515 5967

www.vanpacgroupasia.com

Recent reviews

Daniel Martinez

"Lied to about volume and overcharged S$750"

15 October 2019

My experience with Vanpac Group Asia was good until I realized they lied to me about the volume of my items and as a result ended up paying S$750 more than I had to.

Being over-charged S$750 sucks and it’s a significant amount but my primary motivation for trying to correct it was to communicate with the management of the company about the fact that one of its employees was lying to its customers.

What became appalling to me, as I learned, was the lack of interest in the management that I had been lied to. I guess they took the position that I was no longer living in SG and therefore they could take advantage of me. Following are the bullet points of how things transpired:
— Original quote for 4 cubic meters (cbm).
Items were picked up and I was told the actual volume was close to 5 cubic meters but would not be charged more.
— The following day, I decided to add my queen-size mattress to the shipment. Was told that would bring my volume to 6 cbm and would be charged an extra S$750. I felt this was too high for a single mattress, given the total cost of my move, which was less than S$4000, but was told it was not negotiable given the 6 cbm volume of my items. I reluctantly agreed and my mattress was picked up.
— When my items were about to arrive to the USA, I received an email from Schumacher (the shipping company) informing me of the status. I noticed the indicated volume on their email was for 4 cbm and I thought that was odd.
— I informed my contact at Vanpac Group Asia about this and he insisted it was a mistake on their part. I was a bit suspicious at the time but there was nothing I could do.
— The items were delivered to me in in the USA and the delivery document clearly stated that the volume being delivered was 4.22 cbm. I was told all my items were measured upon arrival into the USA.
— I sent an image of this document to my contact at Vanpac Group Asia and he told me a story about how the extra empty space was because it was sent via group-share. The purpose of sending items group-share is to avoid having to spend for empty space so I told him that his answer was not acceptable. Besides, if I was true that I was to pay for empty space, it had never been mentioned before. He insisted that I could not get a refund and I told him I wanted to speak with his manager.
— I informed his manager of the situation and he told me he was willing to give me a partial refund, S$300. Since the charge was based on the lie that my items were close to 6 cbm, and that the total volume was just above the 4 cbm that I had originally been quoted, I insisted on a full refund. Saying anything less was fraud and unexceptable.
— I mentioned to the manager that I was not satisfied with his response and he told me that he was sorry but that it was company policy. I responded by saying that I seriously doubt that it is company policy to overcharge customers and to act indifferent about it.
— I tried to escalate higher in the organization with no success. I even wrote to the Managing Director informing him of my interest to speak with him. When I received no response, I wrote him a detailed account of the situation asking for time to speak and that too was ignored.
— In my attempt to speak with someone of power in the organization, I called the USA and UK branches of the company and was told they were separate companies. During this research process, I spoke to someone from Vanpac in the UK who told me that what happened to me was not normal practice across the organization. He was shocked to learn what his counterparts in Singapore had done, was willing to help me connect with senior management in Singapore. But he was quickly told to back off and not to get involved.

Like I said before, this is only my experience and I am sure many other people have had good experiences with this moving company.

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Alfonso Dela Cruz

"Great moving experience"

01 July 2019

Great movers! Packers were very quick and their office people will surely take care of you. GOOD JOB!

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Grant H

"Fuss Free at a reasonable rate"

14 June 2019

Moved from Singapore to Auckland with a 40′ after 8 years in Singapoare.
Move went without much hiccups and i will say 99% of my items were received in great condition.

Recommended 2 of my friends their service, and would be happy to recommend the team to anyone.
Choose if you want good rates with no-frills service with hidden cost.
Prompt in their response.

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Alfonso Dela Cruz

"Would use these guys again!"

29 May 2019

They have made moving so easy! I didn’t have any problems with the move and the price was very good. I will surely use them again for sure!

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Vangie Elanor

"Great moving experience"

24 May 2019

They have been very helpful and have been very reliable from the start till finish of the move. The crew was very friendly and always we’re smiling. They gave me a good price for my move and was very happy I got them as my mover. I will surely use them again!

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Steven Eric Sommer

"Efficient and with great care."

24 May 2019

Decided to engage Vanpac to do the move for me from Singapore to Arizona after their surveyor demonstrated great care in explaining how his crew would do the packing for me.
Surveyor showed he understands that despite certain items/ornaments not having any monetary value, they had great sentimental value and thus needed extra care in packing them. He came down during the pack day to ensure that the packing crew were aware and instructed them the same.
Vanpac takes the time to ensure that the moving needs of their customers are met and I appreciate it.

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Neil Carl heaton

14 October 2017

A good company, staff were efficient and on time.

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Anoop Kumar

06 July 2016

Moved from Singapore to US and the move was smooth without any damages to the goods. The US side of the agency employed was very helpful and delivered without any issues. The Singapore side of Vanpac however was very hard to deal with. We had to call Vanpac atleast a 5-6 times to get the time slots arranged and they did not arrive on time. When we called the office we got the message saying that ‘they are in a internal meeting’. After several calls and skipping office work, they arrived and did a good job in packing.
After that there was silence for a couple of weeks with no proactive update on status of the goods and we had to make the calls from US. A lot of time was wasted in making calls and trying to figure out what’s happening with the goods.
Overall, the packing and moving was great but the experience was horrible primarily because when someone is moving is country, they need proactive support from the movers to keep them updated.

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