based on 4 reviews
"They lost my baggage and then stopped communicating with me."
26 February 2020
The arrival of my goods was much delayed based on what they promised, and turns out I could have paid for the slow boat trip instead of the plane, because I waited for months anyway. They also lost one piece of my baggage BEFORE IT EVEN GOT ON THE PLANE – so while moving it from my city to the closest airport. When I started inquiring about it, they said “we’re looking into it” but that was weeks and many emails ago and I haven’t heard from them since. They also damaged another piece I sent. I had everything insured through them, but no clue how to claim on it since they’re ignoring me.
13 July 2018
On the website it says 5-7 days which is why I chose this company. However as I learned from clause 3.11 this is indicative only- my luggage came after double that time which put me under enormous stress and pressure. I hired a car to pick up my excess baggage- for the first week I arrived- however when I asked the company to courier it to me – because of the delay on their part and no longer having a car they pointed to 3.11. The email stated ‘if for any reason the consignment is not uplifted by the carrier on any of those connecting flights, yes your consignment will be delayed.’ My argument was that my luggage was not even loaded until 5 days after I dropped it off – a point that the handler simply avoided.
26 November 2016
World Baggage A Division of World Freight Australia Pty Ltd.:
Their services are great and the staff is just wonderful. Thanks!
02 July 2016
World Baggage Australia:
World Baggage Australia were terrible. They are dishonest and deceitful. They were unclear about countries that our baggage would go through and that we would be charged in those countries, not just our final destination.
We ended up paying an extra US$950 for only 126kg, on top of the original charges! This was a lot more than the estimated US$300 at final destination.
They also didn’t give us a tracking number until we asked. And then never got back to our emails about the extra costs.
I would never use them again.