Seven Seas Worldwide

I engaged Seven Seas Worldwide to transport my personal belongings from New Haven, Connecticut, U.S.A. to Bangkok, Thailand. It was not a big job but included professional tools, including an Epson large format printer and a Nikon scanner, whose importance to my livelihood I made crystal clear to Seven Seas Worldwide from Day 1.

When I picked up my shipped boxes, I was overjoyed Seven Seas had apparently transported my belongings on their long journey successfully. Unfortunately, my joy was short-lived.

When I unpacked my Epson printer two weeks later, to make my first prints of a Bangkok temple - to show the Thai government officials who allow me to do the creative work I do - I discovered a blunt impact had badly damaged one of my most important tools. The mechanism that feeds large format paper into the printer was broken by the impact.

I attached photos depicting the damage, for the record, noting only an Epson or Nikon-approved technician in Bangkok could truly apprise the accurate cost of repair. I also noted that I had paid $240 in “insurance” to Seven Seas Worldwide - specifically to cover these items.
Seven Seas responded a week later – via their “insurance” partner – stating I would be compensated nothing for the damage their employees inflicted. The reason cited for their denial stated that I had not provided photos of the exterior of the cardboard box in which my tools had been shipped in.

Any reasonable human being will acknowledge cardboard boxes do not protect their contents, and being pliable, cardboard may be impacted by blunt force yet regain its shape. An expert investigator would say that Seven Seas “insurance” partner is willfully blind to the laws of physics, not to mention refusing to provide a detailed examination and account of my belongings’ de facto shipping history.

What’s more, a box bearing the Seven Seas logo was later located, indicating my shipment had indeed been tampered with by Seven Seas employees. The entirety of my original shipment had been packed in exclusively U-Haul branded boxes at home in New Haven, Connecticut, before being picked up by UPS.

Seven Seas Worldwide, a British-owned shipping entity, possesses the vast informational knowledge and advantage in determining how my most valuable possessions – critical artist’s tools they were made aware of since Day 1 – were damaged. Opportunism benefits perpetrators of criminal negligence when information is distributed asymmetrically.

Seven Seas Worldwide is intentionally hiding what happened to my shipment, withholding an accounting, and refusing me compensation while knowing full well they themselves are responsible. Seven Seas Worldwide is obfuscating and lying about my shipment’s true circumstances. This qualifies as fraud or theft by deception.

Seven Seas Worldwide can also be called out for breach of bailment. When you hand over your belongings for transport, a bailment relationship is created. If the shipper fails to return the goods in the condition received, that is breach of bailment, which makes them legally responsible for the damage. Seven Seas Worldwide is also legally vulnerable to charges of conversion, breach-of-contract, and criminal mischief, all of which will be pursued by this deeply unhappy customer.

If you are contemplating Seven Sea Worldwide for an international move, do so at your own peril.

Robert Goethals

Customer account: SW0000645201
Job reference: 000/538/044

I used Seven Seas in 2019 and was happy with their service and recommended them to others. Their functional website and kind customer service gave me confidence to entrust them with my posessions, the long transit and the large sum of money

1.Lost a box. Before the boxes even left Europe one had been lost which also delayed the rest of them being sent. Customer Service seemed to take this very seriously but subsequent communication with Seven Seas makes me suspicious how seriously they tried to find the box. Money can not replace the things that were in that box lost by Seven Seas. Be very careful who you trust with your posessions.

2. Don’t provide the door-to-door service advertised. Despite being a shipping and logistics company with strict health and safety rules for box weight a single flight of stairs is too much for these delicate flowers.

I was informed a day before pick-up that I would need to get the boxes downstairs and leave them in public space between 8am and 8pm – the window of pick up I was given. This unsecure and impractical situation I thought was probably because pick up was done by UPS, a company known in Berlin for its unreliability and belligerent staff.

In Melbourne I thought that common sense and customer service would prevail. But no when I booked the delivery I was informed that staff could not bring the boxes up the small flight of stairs because it would delay their schedule.
In a follow-up email it was implied that I was willfuly endangering the wellbeing of Seven Seas staff by requesting that the 11 boxes be brought upstairs. This is gaslighting. It doesn’t work on me and it doesn’t behoove Seven Seas. When the delivery arrived, I still had hope that practicality and kindness would prevail but no, I was left with a job begun on the other side of the world, costing thousands of euros and 5 months UNFINISHED.

3.Goods stunk of cigarette smoke. One of my boxes of clothes was so pungent with cigarette smoke that it stunk out my whole flat. I wondered how this was even possible given the boxes were carefully sealed with tape but saw that in fact on the journey, someone had put a large gash down the side of the box.

Horrible experience. Seven Seas used a local partner agency to deliver our parcels from NZ to France and they did a poor job - our parcels arrived in two different allotments 16 and 20 days late.

While we understand delays, the worst of it was that Seven Seas essentially shirked on their responsibilities to us. Our requests for assistance led no where and the customer service team were unable to actually assist us. Our complaints to Seven Seas were then also disregarded. I cannot in good faith recommend this company.

I moved from malaysia to Australia a total of 8 boxes was shipped thorough seven seas .we received all the items in good shape and the delivery is also prompt and as per the timelines..
Overall the experience was good and recommend this to others..

I shipped my excess baggage from the UK to USA with them. 8 boxes in total. Pick up went smoothly enough. I was notified once my items had cleared customs in the US. I was then informed that they did not deliver to my area and they would out source the delivery, no tracking information was given. They used UPS, what a disaster, first delivery time was between 9am-6pm on the 24/05 so I took whole day off work and waited, no show. As it was after hours Sevenseas is unreachable, not even an answering machine, phone just rings out. So I emailed and get a response around 9.30 at night with tracking info this time, UPS site says missed delivery at 10.30am, absolute lie, I was home the entire day. redelivery schedule for 2.30pm-6.30pm the next day, so I cancelled all my plans and wait, txt message come through, missed delivery 10.08am. Absolute lie, not only was I home, they weren't even scheduled in their own system until after 2.30pm. I call UPS, just get a robot, call Sevenseas, phone just rings out, email again, just a bunch on excuses, no info. UPS site says redelivery Tuesday 28/5 between 2.30pm-6.30pm, I get a phone a work at 11.55am, delivery drives want permission to leave the boxes unattended, well 5 out of the 8 anyway. Where are the other 3 I ask, another driver maybe is the answer. UPS sites says out for delivery between 2.30-6.30, well it's twenty to 7pm so I guess not today. Every box that has actually shown has damage, Sevenseas are amateurs, once they have your money the don't care, tracking info will not exist and all you will is get is excuses.

Firstly, there were several issues with the transparency and accuracy of the information provided by your company. I was shocked to discover hidden surcharges, such as custom clearance charges, that were not disclosed when I initially booked the service. It appears that the company deliberately understates the true cost of their services to attract customers. This lack of transparency is both misleading and unethical, leaving customers feeling deceived.
Secondly, I encountered a significant inconvenience when it came to scheduling the delivery of my shipment. While your company provided a specific delivery day, there was no indication whether the delivery would take place in the morning or the afternoon. To make matters worse, only two days before the scheduled delivery, I was informed that the delivery window would be between 1:00 PM and 4:00 PM. This posed a serious problem for me, as I had a pre-existing medical appointment to attend.

In an attempt to resolve the situation, I contacted your customer service. However, my experience was far from satisfactory. The person I spoke with, or possibly an AI, seemed incapable of addressing my concerns. When I inquired about the possibility of rescheduling the delivery to the morning or on another day, I was met with a response that lacked empathy and understanding. The representative simply insisted that there would be a charge of 70 SGD for rescheduling or in case of a failed delivery. This rigid stance failed to account for the fact that the charges remained the same, regardless of whether I proactively attempted to reschedule or allowed the delivery to fail and necessitate rescheduling later. This not only demonstrated a lack of flexibility on your company's part but also seemed to prioritize revenue over customer satisfaction.

I must say that I am truly disappointed with the entire experience I had with SevenSeas Worldwide. As a result, I feel compelled to share my experience with others, cautioning them to think twice before using your services. The lack of transparency and inflexibility in customer service are significant areas in need of improvement, and I hope that you will take my feedback into account to prevent similar experiences for your future customers.

I trust that you will investigate these concerns and consider changes to your company's practices in order to provide a more honest and customer-focused service.

I thought all shipping options may not be great to begin with, but with Seven Seas not even honoring the insurance to pay for the damages, this represents a new low.

My order / route: Shipped personal articles from Asia to USA for family relocation

- INSURANCE: even PREMIUM insurance option does NOT actually pay for the damages unless Seven Seas are shown clear damages to the outer boxes, even when all boxes are marked FRAGILE but was clearly thrown around causing said damages. I wrapped a wooden box with a blanket and packing materials to put inside the cardboard shipping box, and the wooden box inside still fell apart, and they won't pay for this. CONSTRUCTIVE FEEDBACK: Should not provide Premium Insurance as an option if it’s not Premium.

- DEALING WITH DAMAGES: somewhat expected with so many different handlers in between, boxes aren’t handled with care and we ended up with some broken glasses etc. CONSTRUCTIVE FEEDBACK: Seven Seas should select intermediaries more carefully.

- SHIPPING TIME: more than DOUBLED TRANSIT TIME, with the quotation states 37-45 days for transit, when in reality exactly 80 calendar days from pickup date to delivery of all boxes; that’s over 200% margin of error. Before I selected Seven Seas I asked them twice how good is the 37-45 days estimate and whether that means I should get the boxes by certain date range on the calendar, and they would say yes; with my actual experience now, I find that to be a gross misrepresentation. CONSTRUCTIVE FEEDBACK: Give honest representation of shipping time.

- COMMUNICATIONS (or general lack of): yes, there are system email updates, but I still had to chase multiple times for whenever the process is “stuck”, such as when the shipments are on the vessel but missed they estimated arrival date, they only replied me after I emailed them TWICE. Seven Seas did not even provide tracking for UPS (last mile delivery) until after UPS had already showed up to deliver the first batch of boxes. CONSTRUCTIVE FEEDBACK: Train your agents to be proactive in communications especially when there are missed deadlines, and incorporate needed tracking numbers such as UPS into your system.

- SHIPPING FORMS: the red flag that came too late for me, as they contacted me four separate times in the span of over a week, to tell me I had to make various changes to the insurance form that weren’t indicated on their instructions. (and of course they say this caused more delays even though it’s their issue) Had there been a person or team that actually reviewed documents competently in one sitting, there would be no need to contact me four separate times for all the changes on one single form. CONSTRUCTIVE FEEDBACK: Train your team to review with a simple form with care and provide timely updates.

- SELF PACKING: for similar pricing, other companies send their teams to do the packing. I selected Seven Seas because I thought they would ship faster. They did NOT even provide enough bubble wrap to protect all the fragile goods, and asked me to purchased more on my own (which I’m glad I did), since at least my heavily wrapped dinnerware sets are in one piece. CONSTRUCTIVE FEEDBACK: Customers are shipping things they care about (otherwise why ship them) so Seven Seas should care about packing and shipping too, to provide enough packing material like bubble wrap.

- CALL CENTER: Most of the call center agents in the Asia time-zone who handled my order are well-trained and friendly, despite it was them who provided the misrepresentation of the shipping time. CONSTRUCTIVE FEEDBACK: Either build the internal processes to be more understandable to your agents or train them to be honest about estimates, as to not misrepresent what your service can actually deliver.

The company was unhelpful and closed my case immediately. They claimed to have no idea what happened to my missing items and told me they would close the case without a resolution. I’m very disappointed that so many of my items were stolen and the company refuses to provide an explanation or to conduct another investigation. This company is a rip off. Stay away!!

Seven Seas moved my personal belongings from Canada to England with no issues and were even able to change my delivery location once I moved into my own place. My things were delivered on time and nothing was missing or damaged in the process. During the packing process they gave me all the information I needed to fill out the item lists thoroughly, as well as gave me the link to the UK government site to apply for a duty exemption. I would recommend using Seven Seas Worldwide to anyone looking to ship things internationally, they were very helpful.

We moved from Kuala Lumpur, Malaysia to Tasmania, Australia in April 2022. Great, hassle free, stress free experience with Seven Seas Worldwide.. Everything occurred the way it was stated, and almost everything could be done online in English. This was important to us as we were moving from Malaysia to Australia, and didn’t want any misunderstandings. The few times we did need to speak customer service they were clear, kind and informative. The packing materials were good, plentiful and robust. Delivery of the packing boxes were on time. Courier Pick up was on time in Kuala Lumpur and delivery was as stated, to our door in Tasmania, Australia and exactly on time. Would definitely recommend this Company for International moves.

DO NOT USE THIS COMPANY! I’ve been completely scammed. A devastating ordeal. JANE ELWELL is a nasty, cold, heartless piece of work. I urge you to steer clear and avoid the appalling experience

We used Seven Seas from Vancouver to Perth, Australia. We dropped our goods at Vancouver & packed our cube very quickly (large cube). It took 5 months to receive our goods but it was delivered straight to our door with no damage. The customer service was efficient, answering emails & calls quickly. The online tracker wasn’t very helpful, there seemed to be a lag time to what the tracker said & where it actually was. Would use again no problems.

Very good and efficient service

Staff were available to answer queries. Company handled our goods well and efficiently. If not for the Covid situation our goods would have arrived earlier than expected. Will highly recommend

Amazing, Competent, friendly knowledgeable staff, on time.

From the easy online quote to collection of goods they were efficient, on time, kept me updated all the way via email. Any documentation problems (my error) were rectified immediately. The staff were professional and courteous when I called with questions, the collection/delivery staff were kind and helpful. I recently moved some belongings from Canada to Ireland with another company and the problems I encountered were frustrating and expensive. I was very concerned that I would run into the same problems this time but Seven Seas proved me wrong. Their prices and staff made this move very easy and hassle free. Thank you Seven seas staff.

Professional and hassle free

From the moment I arrived at the depot, I found the staf to be professional, Covid precautions were adhered to strictly (this is uncommon in South Africa), I had ordered a bed cover that was not used and I was not charged for this. I really liked being able to track the movements of my goods, the goods arrived 1 day ahead of schedule in the UK and were delivered exactly as I requested. Once again I was impressed by the firendliness and professionalism of both drivers. All goods arrived with no damage.
A trouble-free, professional experience and I will be reccommending them in future.

Worst experience

Kind Reminder to those picking a shipping company to relocate. Seven Seas Worldwide dispatched my parcels to the courier (UPS) and arranged for delivery WITHOUT MY CONSENT, did not inform me of the date of actual delivery and to complete strangers. In one email, Seven Seas claimed the parcel was scheduled for delivery for 14 December 2020. However, when I called the CS phone line on 13 December 2020, and Michelle Lim from the Malaysia office claimed that the three parcels had already been delivered, signed and received on 11 December 2020. I received no phone call on 11 December 2020 from the courier service to arrange. It all happened in the dark and Jane (Customer Service Manager based in London) did not inform me until 12 December 2020 Saturday. However, Seven Seas had no idea who signed for my parcels and who took my parcels. The latest update from Seven Seas (to quote Owen) is it was Seven Seas’ mistake and the three parcels were delivered to strangers and basically lost.

Jane simply claimed: “Storage had not been booked in Europe and your three parcels have been dispatched by courier for delivery to the destination address you provided where they were indeed received yesterday.” This statement illustrates Jane went back on Kabilan’s promise in black and white on the terms of storage surcharge, demonstrates Jane’s and Seven Seas’ utter disrespect for customers’ valuables and gross irresponsibility, with no intention to check whether the parcels were kept safe and sorry who received them? Who’s the “receiver”, some greedy randomers who passed by the residence?

Jane, i don’t suppose you and your staff are illiterate? It doesn’t hurt to read your customers’ emails or use a bit of common sense. Under no circumstances had I given you consent to deliver my parcels before my return, I had no knowledge of delivery until told I called CS to clarify. Nor did you try to savour this mistake by asking if I could provide a nominee to receive the parcels. You just exposed my parcels to risks and lost them without my consent. It all happened in the dark without my knowledge.

Jane showed no sign of remorse or fixing the mess. She simply left the mess she created for me to sort out. Kabilan who asserted in black and white of the storage surcharge policy in November 2020 and Jane knew I would not return to France until late Jan or early Feb. They had reasonable knowledge that delivery before then would be deemed to failure and total loss of parcels. Please get someone much senior than Jane to update me on where the parcels are and about compensation. I refuse to talk to someone as irresponsible and incompetent as Jane.

As Michelle Lim of Seven Seas asserted, Seven Seas could not send my parcels without my consent, so she was confused how Seven Seas even attempted to do it without my green light. Seven Seas breached the contract on various grounds, and is liable to all loss and damages flowing from its negligence. Under no circumstances had I given Seven Seas the green light to deliver my parcels before my return. Seven Seas also went back on their promise in black and white for storage surcharge until I arrange for delivery. No logistics company could deliver to strangers without customer’s consent, ie losing my parcels to some strangers. You can ask me to pay storage surcharge when I ask to receive the parcels but not deliver them to strangers without my consent. No logistics or shipping company would dare do that except Seven Seas, an utter disgrace.

I wonder if I should ask my credit card company to investigate for suspected fraud?

Seven Seas has no respect for customers’ belongings and valuables. Want to relocate with Seven Seas? Prepare to lose your parcels. What Seven Seas did was plain irresponsible, disgustingly appalling, illegal and constituted severe breach of contract. Anyone has experienced this? Any advice on next steps?

easy from start to finish

good communication and help throughout

Everything went very smoothly.

From the start to the end of the move, everything went really smoothly. We were always notified immediately when we needed to pay or complete forms. The only hiccup was sometimes when we checked the shipment tracker we didn't know where the ship was.

they made it easy

From the moment I contacted them to the moment of collection they have been amazing. When I got stuck they talked me through the process and was very helpful. Will definitely recommend them

Aweful

Seven Seas provided a low quote and a promise of good service.
However, on day 1 things started to go wrong with the packers arriving at our house with no boxes. so they couldn't start to pack!
We were then told that they were fully booked for the rest of the week and would come back the next week - after we had departed China, so we had to rely on friends to assist with the packing.
Once they had our belongings in their warehouse and we had left the country they wrote to us to say that they had underestimated the quote and that it was in fact double the previous amount.
We also received multiple invoice with different amounts, leaving us with no confidence Seven Seas were being honest and transparent with the costs they were charging us.
Unbelievably poor service that left us feeling misled and cheated with the price changes.

Faultless.

Great service. No complaints.

they made it easy

From providing information and delivering empty boxes at agreed times to collection was easy. I could ring them anytime if I was unsure and they would talk me to the process. They were also reasonably priced and the driver was very friendly

horrible service

I sent my two luggage from Hong Kong to Singapore one and a half months before my departure. What I think I could receive my luggage before my arrival, however, a horrible journey began. I saw my luggage arrival in Singapore, but still, nobody contacts me for the delivery, only have the email for the payment even I paid immediately. So I have to send an email to know what happened, and two days later I received the reply that I have to call the delivery team by myself to fix an appointment for delivery. So I will receive my luggage 12 days after the day that I knew the luggage has already arrived in Singapore. So horrible in case that I need my life stuff urgently.

Terrible. AVOID at all costs.

AVOID. They deliver with UPS and have many hidden fees.
TERRIBLE. They deliver with UPS! Hidden fees hiding around every corner. Save money and just use UPS. Or a reputable mover. I never leave bad reviews but this was a terrible experience, terrible service, and ruse sarcastic customer service.

The salespeople will promise the world. I have an injured shoulder and asked to be guaranteed door to door delivery.

After some time when wondering about my belongings I called. The very rude lady said she couldn't tell me when my items would arrive. She said UPS will deliver them in a month or so. This was the first time I heard UPS was delivering.

Meanwhile, I am getting fee on top of fee. They confiscated my masks. The list of prohibited items did not say masks were prohibited. This detail is buried on their website. Meanwhile, I FedExed masks to relatives multiple times. So whose rule is this? They wouldn't say. But they did charge my a large 1050HKD fee. This on top of numerous other hidden fees.

Moving on when my goods did arrive they were carelessly thrown downstairs and most definitely not door to door.

Look how many times on their site they say door to door. They also claim all over the site they use their own network all the way. they also make this claim when you re on hold. Which you will be many times I assure you waiting to find out where your goods are.

So they DO NOT use their own network. They use UPS. SO what is the point? Why pay this premium for them to use UPS?

The kicker is their sarcastic customer service rep who after numerous emails will finally get back to you and sarcastically claim that they deeply regret how wrong I was and should have dug through their pages of terms and exceptions. These terms basically negate all of their sales claims. Thank you Jane Elwell of customer service for your late sarcastic reply after numerous emails.

Use a better service or just use UPS. You will have tracking and save thousands of USD.

Moved boxes from Hong Kong to South Africa

Excellent communication from Seven Seas Worldwide throughout the move.

second time using them always a dissapointment

This is my second time using them thought to give a second chance

First time moving to france, has some unpleasant surprises but everything arrived.

Now moving back to the USA, I sent in 12 boxes. First thing one box is missing, I called multiple times seven seas worldwide and spoke to UPS. UPS claims this box has never been scanned which is odd since all the others have been scanned. Seven Seas claims they gave all 12 boxes together to UPS. It has been a week and a half and no updates, no one knows where my box is. It is getting really frustrating. Also I noticed that many of my boxes had been opened, it had one piece of transparent tape to be closed, when I had carefully taped multiple times with brown tape. Not sure who opened my boxes if Customs or seven seas or ups, but they came in a very poor state. I have pictures of all my boxes to show the condition they arrived in. One of my ceramic plates was also damaged upon arrival. I am very very disappointed with this company it is the second time I use them and this experience was worse than the previous. Every time I call the customer service line, they clearly do not care about my missing box neither do they seem to be in a hurry to find it. Avoid at all cost. I have enough experience with them to say this company can not be trusted.

Wasting my time and money.

Things seemed to be going fine and I waited to months for my shipment which was expected. But when my packages arrived to customs I was told to pay the delivery fees and then choose a day to "make sure and be home to receive". I chose a Thursday and took the day off of work. I was told I would get a tracking number in an email and it never arrived. I waited around all day and chose to call SevenSeas at 6pm local time to see what the deal was. They said they were sorry but the packages would not come until the next day. This forced me to take another day off work and lose money. I said this should deserve some type of refund on the $180 delivery fee. They blamed UPS by pushing the day. I did not pay UPS, I paid SevenSeas. If they outsource the work, that is their choice. But SevenSeas did not follow through on their promise for tracking number, delivery date, nor a partial or ANY refund. They never called me to notify me and they were the ones who made a big deal about needing to be home. They asked me to send emails to their complaint manager and she quickly said sorry but nothing she can do. I would not count on their word or delivery time and if you can choose someone else, I would suggest you do so.

Lost a customer

Non existing customer service. No video survey available. Lady on the phone sounded as if she is reading from a book and didn't even know what she's talking about. No thank you! Do NOT choose this company.

Do not use

Awful experience with this company, they added on various charges and were very slow at replying. Would not recommend at all.

Awful

Do not use this company- the only option to receive the goods was 3 weeks after we moved, several broken items of worth in each box and terrible customer service. No one answered my complaint for 2 weeks.

Horrific

Absolutely shocking service from start to finish. Disrespectful and rude customer service- totally unhelpful. My items arrived 2 weeks later than expected and broken! Despite having insurance on them, Seven Seas barely apologised let alone anything else. They used DHL and blamed them for the broken items. Save yourself the money and DO NOT USE THIS SHOCKING COMPANY. I note they don’t have reviews on Facebook...

Smooth easy move from Sydney to Auckland!

Cheapest option and great to deal with!

WORST OF THE WORST!!

AVOILD!! HORRIBLE!! The boxes did not delivered as per scheduled date, and can't schedule a time range so you will need to waste your one day waiting for a box (that NEVER arrived). The customer service said that the courier who deliver the box does not have a mobile phone!! WHO IN THIS CENTURY DOESN'T HAVE A MOBILE PHONE!! So they said i wont be contact if the boxes have arrived or not! GREAT! then how da hell can i know that my boxes have arrived?? Do i have to go sit in front of my apartment gate to wait for the boxes from 9 - 5 pm?? RIDICULOUS!!

To update, after that i have been in contact with the Sevensea customer service with several email to set another date to deliver the boxes. So i replied saying that 27th Feb would be ok, but then on 24th Feb, Monday a UPS guy contacted me saying he is at my apartment without any prior notice, and so i told him that i'm not at home and will be back around 14:00 and he said he will come again at 14:00, but did not show up. Then i send an email to inform the Sevensea the situation but no reply, then on the next day 25th Feb, Tuesday i received an email saying the UPS courier has went to deliver but failed due to the receiver was not available. OF COURSE i won't be available because, first i was not inform that the courier will come, secondly no one contacted me! AGAIN MAY BE I NEED TO SLEEP IN FRONT OF THE GATE TO WAIT FOR THE COURIER TO DELIVER THE BOXES!! As the Sevensea cannot manage to communicate with UPS or mange to deliver the boxes, so i decided to contact UPS italy, which is also useless. WHAT'S WRONG WITH THE LOGISTIC SYSTEM IN ITALY AND SEVENSEA. I FEEL LIKE IM LIVING IN A MEDIEVAL TIMES. IN THE END MY PROBLEM WAS NOT SOLVED AND JUST BEING IGNORED BY THE SEVENSEA STAFF. I just want my money refund if they cannot manage to deliver me the boxes.

Moving our valuables and keep sakes was so easy and affordab

Seven seas is not only very user friendly, bit their before, during and after service customer relations is absolutely amazing! I would definitely highly recommend them to everyone!

Efficient, helpful, on time

I found them to be really good. They picked up and dropped off everything on time. Perhaps a bit more information should be given once the items have arrived in the country. As it was unclear to us from the email what we should do, as there were no customs fees to pay we were not sure what to do next to receive our boxes. I rang them and they said all I had to do was select a delivery date- this could be added to the email so that is clear on your next steps. Overall I found the process pretty stressless. I would recommend them.

My boxes are still shipping, it will take 3 months

Seven seas worldwide is the company that we used. Packing and sending with them went really well, they answered quickly for my questions, webpage and forms were really simple. Simple, clear, fast, great! We are still waiting for the boxes to come to the new country, but they are on time.

Personal boxes

They were so professional, fast and courteous. Pricing was less than others and did not mean their service was less.
Highly recommend

Items completely shattered upon arrival

STAY AWAY. My items were handled extremely roughly and sustained multiple forceful impacts. Everything was packed and wrapped with care, using their boxes, and every box was nearly split open when it arrived. Multiple electronics items inside were damaged heavily, as the boxes looked like they were THROWN from the container ship onto the docks.

https://puu.sh/EQrNZ/1ef1fd311b.jpg

Every item was wrapped and placed inside the box. What kind of force did the box take to sustain enough damage to a metal appliance inside that the metal was crushed and plastics utterly shattered?

You have just lost a repeat customer and I would warn people to stay away.

Great support and everything arrived as scheduled

I was quite nervous about moving from France to the US, but I'm happy I found this site and did my research. I chose Seven Seas Worldwide and the whole process was seamless! My boxes were delivered promptly and picked up by UPS upon my request. Make sure you contact customer service in the UK to help you with your customs paperwork if needed. I was guided and had no problems with my boxes getting through customs. I highly recommend this company! The price didn't change from what I was initially quoted because I followed the directions as far as the max weight of boxes.

All in all, I would use this company again and recommend them highly.

Efficient and Cost Friendly

Fast and affordable shipping from Amsterdam to Singapore. All products arrived in tact.

Excellent

Very smooth process moved from Hong Kong to Singapore

Not enough communication.

First, not to have the possibility to get boxes on any days of the week is poor. The pickup of my boxes was good, and it was the only thing that I could describe as "going smoothly". The good thing about the contract is that there are no hidden costs.
But then, the problems began:
As almost every mover, the destination address changes when you still don't have a final address. It is not easy to find a place living 13,000km away from home. I had to change my phone numbers and addresses several times. So, I asked for confirmation as it was not possible to delete the information given online. The company always confirmed the changes writing me an email, therefore I wasn't worried. As the approximative date of the delivery approached, I didn't get any communication. I had to call in the UK as the company wasn't present in Germany. This cost me a little fortune having to call with my mobile phone. I asked the person on the phone to confirm my address as they were still talking of the old address. I was worried about my belongings and wanted to know where they were. As I finally got a delivery date telling me when to expect them, my friend - who kindly gave me her phone number in Germany to use (before I got mine) and her address (as I needed an address to put on the boxes) - got a message telling that my boxes would be delivered at her address. I was shocked that she not only got the message I was waiting for but was also the destination of my boxes. I had once again to contact the company via email to ask them if they really had my contact data and if they could give me a phone number to reach in Germany. They gave me a UPS phone number! I didn't even know that the UPS was delivering my boxes. They told me my boxes came in Belgium but were picked up by a woman. The person on the phone couldn't even talk German properly. I had to repeat myself several times and stay on my mobile phone 10mn. The person hung up on me as I couldn't understand what he was saying. I stayed on the line, and after a few minutes, a woman took the line. She also had difficulties to understand and to communicate. I had to repeat several times my name, my address (always spelling), my mobile number. After a while, she realised her mistake and told me that my boxes would be delivered at my address.
As my boxes came in, the driver made me a sign with his finger to come over calling me with my first name (rude in Germany). His name was Paul. He was frustrated that he had to deliver me 11 boxes!! I asked him if he was not going upstairs to deliver my boxes, but he refused, telling me that it isn't the UPS driver's job. As I said, I didn't even know UPS had to deliver my boxes. An artisan who was working in my home decided to help me transport the boxes from the main entry to my bedroom. It was not the driver's fault not being able to transport my boxes in my home, but he was really rude saying: "You Germans are all the same!" I told him I am Franco-Australian, and he answered: "You people are all the same!" He wanted me to speak first in English, which I did, and then in German. It was really confusing.
Seven Seas Worldwide should have told me that UPS was delivering and that they couldn't bring the boxes inside the house - especially because the customer service officer asked me if my house had stairs.

In all, I was disappointed with the lack of communication and the way they were communicating. I still have to go through my boxes to see if everything is ok.

Amazing easy!

Chris from seven seas was amazing he was extremely helpful and lovely to chat to he knew exactly what needed to be do and the best way to pack into the crate I would definitely recommend and use again an all round easy move thanks to this guy credit where credit is due

Went smoothly

All went on time .

Fantastic. Professional, efficient, prompt service!

I was left with the task of packing up my son's personal belongings and shipping them to his new found life in the United Kingdom. I Googled shipping companies and decided on Seven Seas as they impressed me the most. Their service from the start was professional, efficient, prompt. Their website was easy to navigate, even for the likes of me who is not great with this kind of thing and their customer service was 100% when either emailing or talking to. The driver who delivered boxes and collected packed boxes was prompt and professional. Great experience so far - we now just wait for the shipment to be delivered to my son in Cornwall.

Completely hassle-free, reliable service! Very happy custome

Seven seas was fantastic right from the start. They collected and delivered exactly when they said they would. Very helpful staff when we phoned to make any enquiries or to change our delivery details. Efficient and professional as well as friendly. Competitive rates too! Excellent overall service.

the wrong boxes were delivered

First the wrong quote was provided. Then the wrong boxes were delivered and were not replaced, so my guitar was wrapped by me in bubble wrap and taped by SevenSeas who also took a photograph. Then, the expected delivery date has no chance of being met because the load won’t leave Melbourne until the ship is full. The man who picked up the box and guitar was very pleasant to deal with but had no answers. Last time I used DHL they seemed more organised but were more expensive.

I had a great experience

I had a great experience.I ordered boxes, they came on the day they told me it would, I ordered pick up, no hassle. Our items got to Ireland (some very old fragile family heirlooms), all in perfect conditions. It was a very good experience.

I am very happy with the service

My lamp is still being shipped, but so far I am very happy with the service and cost that Seven Seas provided.
Thank you.

Seven Seas Worldwide

Seven Seas Worldwide:

Happy with process could of been a bit faster once it landed in Ireland but satisfied all round

Seven Seas Worldwide

I only move in March

Seven Seas Worldwide

Seven Seas were brilliant. Very efficient and professional. I found them myself, NOT through Ship Stuff. The service offered by Ship Stuff has been completely useless as not one single company contacted me. This has happened twice - a complete waste of time.

Seven Seas Worldwide

Straight forward, no bullshit quotation. that's makes arrangements flow as smooth as honey

Fast and efficient in their deliver of empties and pick up service

Seven Seas Worldwide

Good not yet received at destination as it takes 3months .
Removal company was effective and friendly service

Seven Seas Worldwide

great and efficient movers!

Seven Seas Worldwide


Seven Seas were amazing. I was going to just use boxes to ship my belongings, but they suggested one of their Move Cubes, which are large wooden boxes which are sealed once all you individual boxes are inside. I chose the medium sized cube and it was perfect, I shipped 24 boxes and there was still spare room. The movers are both ends were amazing and I didn't have to lift heavy boxes. The best service and I not hesitate to recommend them or use them again myself.

Seven Seas Worldwide


It was difficult to find the company to accept the rather small amount of personal freight and it was resolved by Seven Seas Worldwide with their quick respond time, clear pricing, and handy customer service.

Seven Seas Worldwide


The company is really efficient and reliable.
The time they scheduled for drop off boxes and pick up are very on time.
I would highly recommend this company to my friend.

Seven Seas Worldwide



great

Seven Seas Worldwide


friendly ? ! . , + @ $ and efficient

Seven Seas Worldwide



Great movers, easy to contact and shipment arrived when it said it would.

Seven Seas Worldwide



Good so far. Used it 2 times.

Seven Seas Worldwide


Great communication. Easy to track. Not sure what I was charged for in the UK - no break down of costs or taxes received

Seven Seas Worldwide


Really friendly and knowledgable staff

Seven Seas Worldwide



reasonable so far (promises were made about packing assitance on the Australian side which were never kept on the day). Not much assiatnace in terms of help with the pastports on the Joburg end. Will see how the rest actually goes