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Moovaz Innovation Pte. Ltd.

21 June 2019

I engaged Moovaz for my move from Singapore to Australia, and at every step of the way, there were issues. The contract involved packing and moving my stuff to 2 addresses, as well as storage of the boxes for the 2nd address due to deliver a few months later.

Unprofessional Packing: Packers arrived 3 hours late and there was no supervisor coordinating the packing. A lot of paper cushion was used to stuff in the boxes in the name of protecting my items but that increased the volume by 30% and thereby entitling them to charge me extra cost. I also found out when the boxes arrived at my destination, that the label on the boxes does not even match the content nor tally with the inventory list, and the items that I have painstakingly identified for the 2 different addresses were all mixed up!

Mixed-up Shipment: The shipment for the 2 batches of boxes were also mixed up. The first batch of boxes, containing items that are household essentials, was supposed to be delivered first at my place shortly after I arrived in Australia but was left behind in Singapore. Instead, the 2nd batch of boxes meant for storage arrived, and the first batch had to wait for the next shipment and came almost 2 months later.

Wrong Delivery: When the boxes arrived at my place, some of my items were found exposed out of the boxes and not protected. Some boxes were missing and some of the boxes for the 2nd address (meant to be sent for storage) were mixed in this batch, and I had to send these boxes to storage, incurring additional storage and handling fee. I shall reserve my comments for the delivery of the boxes to my 2nd address as they are still in storage.

Storage Charges: I was billed separately by both Moovaz & their partner in Australia for the storage, at different rates. Moovaz billed me at their quoted storage rate for the first 2 months and I have to pay a rate that is more than 2x the quoted rate for the subsequent months charged by their partner. When I asked for explanation on the inconsistency, Moovaz simply claimed that the quoted rate is no longer valid.

All in all, the cost for my move & storage has ballooned significantly from I had anticipated to pay. Furthermore, the process has been exasperating, and there was no clarity and no sense of apology from Moovaz! My move may have been more complicated because of the 2 addresses but I really question Moovaz’s competency in doing their business. I regret engaging Moovaz for the move and do not wish the same for others who might be looking to engage a mover.

Elishar Mudanzas Internacionales

17 June 2019

I would totally NOT recommend this company and even less their partner company Elishar in Argentina. Relocately wanted to charge me more as they said I would have shipped more that we had agreed on, but I told the packers and the company that I wouldn’t want to ship more in any case. Drama then began in Argentina, where the boat arrived late, that’s why I suddenly had to pay a huge amount of tax and tax deposit in Buenos Aires, although they had told me I would not have to pay any taxes when we set up the contract. Then the Elishar offered me to lower the price if I would pay bribery. I neglected that and in the end I had to communicate with the tax and tax deposit departments myself to lower this crazy amount of money I would have had to pay. In the end they didn’ t even get back to me with a single mail or call. Don’t use this company, they are corrupt!

Relocately

17 June 2019

I would totally NOT recommend this company and even less their partner company Elishar in Argentina. Relocately wanted to charge me more as they said I would have shipped more that we had agreed on, but I told the packers and the company that I wouldn’t want to ship more in any case. Drama then began in Argentina, where the boat arrived late, that’s why I suddenly had to pay a huge amount of tax and tax deposit in Buenos Aires, although they had told me I would not have to pay any taxes when we set up the contract. Then the Argentinian company offered me to lower the price if I would pay bribery. I neglected that and in the end I had to communicate with the tax and tax deposit departments myself to lower this crazy amount of money I would have had to pay. In the end they didn’ t even get back to me with a single mail or call. Don’t use this company!

Latest News

Checklist moving
8 November 2018

Checklist for moving abroad

Whether you are moving abroad to study or to work, getting everything ready will take a lot of time. You need to do a lot of preparation and somehow there’ll still be some things you’re afraid you’ll forget. It’s a big adventure, which can be exciting but also scary. However, with these helpful tips we’ll at least make it a lot easier for you!

1. Visa, passport and vaccinations
Nobody wants to have any problems in their new home country, especially not being able to get in at all. For that reason, check your new country’s government website to see what visa you will exactly need and what the differences are between them. And when you are going to catch your flight, be sure to bring a copy of the visa with you. Moreover, check whether your passport is still valid during the period you are going to be abroad. In some countries it is obligated to have a passport that is valid for at least six months after your return date. To visit some countries, you will also need to get a variety of vaccinations. As these three things can take a lot of time, it is best to start with them as soon as possible.

2. Healthcare and travel insurance
To avoid any extra problems and efforts, it is a good idea to check upon your current health care provider and to see whether they can cover you overseas. If not, you might want to have a look at an international provider or some local providers. Additionally, you might want to get a medical check-up before you leave home as some countries can have very expensive healthcare. If you are only traveling abroad, it is a good idea to make sure you have international travel insurance.

3. Accounts and important documents
Before leaving for your new destination, be aware that you’ll need to change your account settings for your bank account, phone provider, health insurance and more. You might even need to cancel some accounts if you’d like to use a local provider. Also, be sure to gather all your important documents and make copies of them. Place all your important documents in a folder to take with you to your new home. For example, your insurance cards, medical files, certificates, work permits, taxes and international driving permit (Yes, check this too!). To avoid any problems, we suggest making extra copies of the most important documents for your family at home.

4. Bank account and phone provider
When you arrive in your new country, it’ll be convenient to have some cash on you in case of an emergency. But before you arrive, make sure you know if you can use your own bank card without any problems. Maybe consider getting a credit card that’s accepted worldwide so you’ll get less foreign transaction fees. When arriving in your new country, you should probably open a bank account to reduce transaction costs and to receive your salary on for your new job. Be sure to have a look at the taxes too, since these are probably different compared to your current country.

As international phone calls can be expensive, it’s suggested to purchase a SIM card from a local provider. You can then replace that one with your old SIM in your phone. There are even some providers that add international phone calls and texts to your plan.

5. Transport and moving services
There are several options to get to your new destination: by car, boat, train or even airplane. To choose which option you should go for, it’s a good idea to write down all the pros and cons for every transport option. When you’ve made your choice, do the same thing by comparing the different companies. This way you’ll know for sure you choose what you’re most comfortable with.

Besides different ways for you to arrive at your destination country, there are also different modes of transport for your household goods. It can be very hard to choose the type of transport but also to choose an international moving company. Fortunately, we have made that easier for you. By checking our blogs you can find more information about how to choose what’s best for you. Looking at our reviews of different moving companies is also very helpful.

6. Accommodation
Our main tip is not to sign any accommodation contracts or rent an apartment before seeing it. If you’ll have to look for a house all by yourself, it perhaps is a good idea to fix something for a short period of time. This way you’ll have accommodation for the first nights and you’ll have time to look for a permanent house whilst staying there. This way you’ll avoid any bad experiences with renting before arrival, but you’ll also have a better idea of where you’d like to live exactly (since you have now seen the neighbourhood).

7. Research
Your destination country will definitely be different than where you’re now. To make the cultural shock as minimum as possible, it’s smart to do some research on their culture. What do they eat and when? Do they have practical rituals or standards? Additionally, learning the basic and most important words and sentences in their language isn’t a bad idea either. Looking into the weekly costs of the country is also a smart move. This way you’ll get an idea of how much money you’ll probably spend (e.g. touristic attractions, groceries, rent) and what the currency is.

If you’re going to work abroad, be sure to also do some research on your job position, the business culture (e.g. how they do meetings, how does their business communication work) and your employment rights.

8. Relax & enjoy
By seeing this checklist, moving abroad might look difficult and stressful. But do not forget the reason why you’re moving abroad. This is going to be one of the most memorable experiences of your life. End your stay in your current country with a blast by throwing a goodbye party or a gathering to see all your close family and friends one last time. And once you’re on your way to your new home, do not forget to relax and enjoy. It’s going to be great!