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Baggage Hub

14 October 2019

Our personal belongings, packed into 11 cardboard boxes with 5 separately packed paintings were moved from southern Germany to NW France. Although all ran smoothly for the pick-up ( although the paperwork provided did not reflect the additional boxes we had booked) from then on things went downhill fast. The original window for delivery was missed, then two weeks later the goods began to arrive. First came the paintings which at some stage had been exposed to water damage as well as rough handling resulting in broken glass. The next delivery brought 10 of the 11 boxes looking in a very sorry state and containing many broken items, some of great sentimental value. The final box had not survived the journey and its contents were delivered re-packed over the course of 3 days. Some items were missing. Having moved belongings across Europe on a number of different occasions without a problem, the degree of damage suffered during transit was frankly a shock. Beyond expressions of sympathy from our correspondent at baggage-hub the custom service, in particular the handling of our complaint has been woeful. The only insurance that had been offered to us before the goods were collected was for total loss of the entire shipment, so would not have covered us in any case. Our advice: unless you want your goods chucked about at depot after depot by what was effectively a postal service, steer well clear of this company.

European Moving

14 October 2019

The pre-planning went smoothly and our agent was helpful. However, the company didn’t explain the process of the second helper. We weren’t told that a ‘local’ helper would arrive before the van. The local helper would then help pack the van but would not travel with the driver and van. When the lorry arrived at our new home a second local helper arrived to unload the van along with the driver. Thankfully my husband had rung our agent in collection day and found out the system, he was able to explain it to me at the other end. Communication between the driver, helpers and us proved challenging. The driver was Polish the UK helper was Romanian (luckily he’s spoke a little German which the driver understood) and my husband is English. In France we had a French speaking helper but I thankfully speak French if I didn’t it would have been difficult. That being said the move went well! The driver was cheerful!

Baggage Hub

14 October 2019

Initially sales people were nice and price seemed reasonable. However, this was proved very wrong. Instructions were not followed for pickup resulting in a days delay; online portal for tracking was showing someone else’s shipment going to Poland. Had to call everyday to get updates and as the company categorically does not pick up the line for existing order i each time had to ring sales to get through. Upon my shipping arriving one box (of 10) was missing and one item completely broken. I spent several days trying to get any form of update on where my missing box was and at the end of the week, when i still havent even received a response that they are trying to assist, i had to log a formal complaint. Even now, instead of assisting, i am repeatedly being asked for the same information of “whats gone wrong” with no sense of apology for the absolute shambolic service and no suggestion that i will get compensation (despite having paid for insurance cover for the move) or that they have made any attempt to locate the missing box. In summary, this has been beyond a disappointing experience i hope people read this prior to booking anything with this company.

Latest News

1 July 2019

Getting Quotes for International Moving

Compared to local moving, an international move can be tiresome. The general planning that it requires usually involve a longer time and preparation for it to proceed smoothly. Below are things that you could keep in mind when considering to ask for quotations on international moves.

This is why quotation services are available, these services are intended to improve the process of relocating abroad. Users save time on researching companies. Instead of browsing for prices and offered services one by one, a quotation service lets you compare multiple movers at once, based on your specific demands.

International organisations

Some international movers are members of international organisations such as: the International Association of Movers (IAM) and the International Federation of International Movers (FIDI) which have rules and regulations in place to ensure best practices among moving companies. Moreover, these kinds of organisations increases the credibility of international moving companies and accredited companies will provides security and reliability on your move.

Possible additional charges

And once the quotes are already being offered to you, be sure to ask for additional charges that may be included (e.g. cheap quotes may exclude extra terminal or port handling charges, customs clearance, visa, etc.) and proceed with an international mover when you have a detailed contract and the complete terms and conditions.

By using our free service to gather multiple quotes from qualified movers you can certainly ease the worry about how you need to tackle this difficult task:


Checklist moving
8 November 2018

Checklist for moving abroad

Whether you are moving abroad to study or to work, getting everything ready will take a lot of time. You need to do a lot of preparation and somehow there’ll still be some things you’re afraid you’ll forget. It’s a big adventure, which can be exciting but also scary. However, with these helpful tips we’ll at least make it a lot easier for you!

1. Visa, passport and vaccinations
Nobody wants to have any problems in their new home country, especially not being able to get in at all. For that reason, check your new country’s government website to see what visa you will exactly need and what the differences are between them. And when you are going to catch your flight, be sure to bring a copy of the visa with you. Moreover, check whether your passport is still valid during the period you are going to be abroad. In some countries it is obligated to have a passport that is valid for at least six months after your return date. To visit some countries, you will also need to get a variety of vaccinations. As these three things can take a lot of time, it is best to start with them as soon as possible.

2. Healthcare and travel insurance
To avoid any extra problems and efforts, it is a good idea to check upon your current health care provider and to see whether they can cover you overseas. If not, you might want to have a look at an international provider or some local providers. Additionally, you might want to get a medical check-up before you leave home as some countries can have very expensive healthcare. If you are only traveling abroad, it is a good idea to make sure you have international travel insurance.

3. Accounts and important documents
Before leaving for your new destination, be aware that you’ll need to change your account settings for your bank account, phone provider, health insurance and more. You might even need to cancel some accounts if you’d like to use a local provider. Also, be sure to gather all your important documents and make copies of them. Place all your important documents in a folder to take with you to your new home. For example, your insurance cards, medical files, certificates, work permits, taxes and international driving permit (Yes, check this too!). To avoid any problems, we suggest making extra copies of the most important documents for your family at home.

4. Bank account and phone provider
When you arrive in your new country, it’ll be convenient to have some cash on you in case of an emergency. But before you arrive, make sure you know if you can use your own bank card without any problems. Maybe consider getting a credit card that’s accepted worldwide so you’ll get less foreign transaction fees. When arriving in your new country, you should probably open a bank account to reduce transaction costs and to receive your salary on for your new job. Be sure to have a look at the taxes too, since these are probably different compared to your current country.

As international phone calls can be expensive, it’s suggested to purchase a SIM card from a local provider. You can then replace that one with your old SIM in your phone. There are even some providers that add international phone calls and texts to your plan.

5. Transport and moving services
There are several options to get to your new destination: by car, boat, train or even airplane. To choose which option you should go for, it’s a good idea to write down all the pros and cons for every transport option. When you’ve made your choice, do the same thing by comparing the different companies. This way you’ll know for sure you choose what you’re most comfortable with.

Besides different ways for you to arrive at your destination country, there are also different modes of transport for your household goods. It can be very hard to choose the type of transport but also to choose an international moving company. Fortunately, we have made that easier for you. By checking our blogs you can find more information about how to choose what’s best for you. Looking at our reviews of different moving companies is also very helpful.

6. Accommodation
Our main tip is not to sign any accommodation contracts or rent an apartment before seeing it. If you’ll have to look for a house all by yourself, it perhaps is a good idea to fix something for a short period of time. This way you’ll have accommodation for the first nights and you’ll have time to look for a permanent house whilst staying there. This way you’ll avoid any bad experiences with renting before arrival, but you’ll also have a better idea of where you’d like to live exactly (since you have now seen the neighbourhood).

7. Research
Your destination country will definitely be different than where you’re now. To make the cultural shock as minimum as possible, it’s smart to do some research on their culture. What do they eat and when? Do they have practical rituals or standards? Additionally, learning the basic and most important words and sentences in their language isn’t a bad idea either. Looking into the weekly costs of the country is also a smart move. This way you’ll get an idea of how much money you’ll probably spend (e.g. touristic attractions, groceries, rent) and what the currency is.

If you’re going to work abroad, be sure to also do some research on your job position, the business culture (e.g. how they do meetings, how does their business communication work) and your employment rights.

8. Relax & enjoy
By seeing this checklist, moving abroad might look difficult and stressful. But do not forget the reason why you’re moving abroad. This is going to be one of the most memorable experiences of your life. End your stay in your current country with a blast by throwing a goodbye party or a gathering to see all your close family and friends one last time. And once you’re on your way to your new home, do not forget to relax and enjoy. It’s going to be great!