Cicon Internacional Ltda.

The good: They were very responsive, they gave me the all the right information, no extra expenses incurred, and arrived fast at the date they told me. The move was from Colombia to Spain in a dedicated container just for myself with plenty of extra space.

The bad: They insisted me I should not pack anything, or wrap anything, during the inspection they saw bubble wrap, and told me not to use it at all. So I trusted them, when they packed, they just used cardboard and paper, a bit of bubble wrap, and no plastic for water protection, or moisture protection. They pilled up clothes with hangers on them, that cause leather jackets to get marks with all the weight of other cloths on them. Their wrapping worked to prevent things from breaking though, not a single plate or glass broken, though a cheap small table broke.

The ugly: The whole container arrived wet, everything, from clothes to TV, PC, Electric Piano. They just told me to deal with the insurance, I used their insurance ITI, and it was garbage, they didn't want to pay. The container arrived also with mold, and I can tell it suffered from extreme heat with white plastics arriving yellow in multiple objects. I did have a 100+ itemized inventory with costs for the insurance, so I did the pre-work, they just didn't feel delivering a wet container is good enough for insurance, I did get them to pay something, but not enough. The only thing that disappeared from the moving was a perfume, that they didn't want to cover either.

The moving company never told me why everything was wet, and they did not answer for it.

The experience with Cicon International was mixed, it started very well, clear information on the process and cost, excellent service in Colombia to pick up and pack the goods. After the shipment left Colombia everything changed. When hiring a moving company the service needs to be door to door and for Cicon after they finished in Colombia they leave you in the hands of the partners and don't take responsibility or even keep you informed. In our case the shipment was to take a month arriving in The Netherlands and it took almost 3 months. We had to work directly with Bongers, their European partner as Cicon didn't coordinate with them, and to add to it, hidden costs on the small print came after the delivery that we had not been made aware of at the start of the contract. Everything arrived in excellent conditions and nothing was missing, but with the 2 months delay the expenses that we had, to buy necessary things, largely made it more expensive that if we've hired an air transport for our move. So unfortunately I wouldn't recommend Cicon as a moving company.

Nice people, and the process to pickup was great, but my nice tv stand / entertainment center arroved broken.

I paid for insurance so I filed a claim. After a couple months (and reminding then multiple times), my request got denied because the deductible would have been higher than the value.

So the insurance did nothing, and I have to eat the cost of someone breaking ny furniture.

A transfer of 3m3 from Colombia to France

The goods have not arrived. The company is trying to profit from import charges to the EU. I am willing to pay my share of additional costs but this company wants to inflate the costs by 300%. It is not a great amount but I am refusing to pay and therefore my shipment has not been delivered.