Misleading Estimate and Last-Minute Charges
Let me begin by noting that the initial phase of interaction was excellent. The team was responsive, courteous, and quick to act. Even throughout much of the process, I was genuinely impressed with the service provided.
However, the turning point was the sudden change in estimate and the manner in which it was handled. The original quotation, based on a virtual video survey, clearly stated 285 cubic feet as the estimated volume, with confirmation that it would not exceed this capacity. Midway through the packing, I was unexpectedly told that the volume had already exceeded 300 cubic feet. With everything already in motion for an international move, I was effectively put on the spot—as the packers indicated they would not proceed unless I agreed to the revised excess. Ultimately, this pushed the final volume to 350 cubic feet, far above the originally guaranteed estimate.
Additionally, during the initial discussions, it was clearly stated that a 55-inch television would be accommodated without any additional charge. Yet once the TV reached the warehouse, additional charges were brought up for both the TV and cartons. The TV carton charges, in particular, were first presented as an extra cost but later removed, posing as a favour to the customer—further reinforcing the impression of unfair and inconsistent business practices.
While I continue to appreciate the individuals I interacted with—who were professional in demeanour—the business practices appear misleading and coercive, placing customers under undue pressure with threats of additional port and storage costs if excess charges are not paid immediately.
