STAY AWAY FROM THIS COMPANY
I don't recommend to ever , ever do business with this company as they are the most incompetent and underhanded bunch of people I have ever come across.
They have cost me thousands of dollars in demurrage, storage and overstay charges for my two containers from Dubai to South Africa just because they tried to save a penny on my expense, while claiming full Door To Door service.
They try to trick you to recommend an agent in your country of destination , then they don't conclude their contractual arrangements with these agents and try and blame everything on you !! They recommended a list of "trusted partners" to choose from and when they failed to reach an agreement for 9 days after the container arrived with the agent of their choosing , they then tried to blame me saying that they were "forced" to use the agent that I recommended.
All this while the demurrage and overstay charges accumulate against your risk because they exclude all demurrage, storage and overstay charges from their quotes.
They willfully misled me and kept the fact that there were delays for 9 days already that is for my account ,because the knew they excluded and delay charges and I will foot the bill.
I was forced to step in to take control of the shipment. This cost me thousand more to step in and they now refuse to return the money they owe me me to complete the clearance and delivery at the destination point.