disaster. after 12 weeks of waiting i canceled the contract.
AVOID, AVOID, AVOID! In January, I planned to move from HK to Shanghai. It was my 10th international move. Most of my previous moves went well, so this time I underestimated the selection of relocation company. I didn’t read customer feedbacks etc. I went by price only, and it was a big mistake.
Their sales guy Joseph is relatively capable, responsive, and knows his stuff. I choose the share container service for my 400cft. Packing in HK was done professionally. I have no complaints except for one big one…minimum knowledge of customs process/duties in China. I would expect simple advise e.g. don’t ship your TV because you will pay 2x of TV value in custom duty etc.
Their follow up service is non-existent. I always had to ask for an update; otherwise, I would not get any update. Only once in 12 weeks they actually updated me without me asking them first. Till mid of April, they were not able to ship my stuff, not able to fill ‘ONE’ container to combine with my 400cft!. I got all types of excuses e.g. ‘need to check with export team’, ‘need to check with China office’ , ‘virus stopped everything’. I understand the situation due to COVID 19. I was very patient, I was waiting for 12 weeks. But they were not able to tell me when my stuff will be shipped despite all ports being open for some time. So, in the middle of April, after 12 months of waiting, I decided to appoint another company, and my stuff was shipped within a couple of days.
I’m so disappointed and would sadly not recommend them at all. I am actually surprised that they are still in business, reading similar complaints in online forums.
